Nero 7: "Reset Occurred" error during lead-in in 50% of my DVD burns

[mikper]

Hi,
I seem to have a problem with Nero 7 and my Plextor PX-716A
(SATA burner). Roughly 50% of the DVDs I burn fail with a "Reset Occured" error during Lead-In writing. I have tried different media; same result.

One odd thing is that with Nero 6 burning works flawlessly (no coasters burned),
so I'm considering downgrading to the older version, but I would really like to figure out what's going.

My computer is a DIY:
- Asus A8V Deluxe MB
- Athlon x2 4400+ (Dual core)
- 3GB RAM
- Pioneer DR-A14S (old) CD ROM on IDE
- Plextor PX-716A on VIA SATA
- Seagate HD 160 GB on IDE
- Seagate HD 250GB on VIA SATA interface
- Seagate HD 250GB on Promise SATA-RAID i/f

I would very much appreciate any input...

Thanks in advance,
Mikael

Log from Nero follows:
-------------------------------------------
Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 2004-11-02 13:54:32
NT-SPTI used
Nero Version: 7.2.3.2
Internal Version: 7, 2, 3, 2

Recorder:
Version: 1.09 - HA 1 TA 0 - 7.2.3.2</P>Adapter driver: <IDE>HA 1
Drive buffer : 8192kB
Bus Type : default (0) -> ATAPI, detected: ?

CD-ROM:
Version: 1.04 - HA 1 TA 1 - 7.2.3.2</P>Adapter driver: <IDE>HA 1
=== Scsi-Device-Map ===
CdRomPeripheral : PIONEER CD-ROM DR-A14S atapi Port 0 ID 0 DMA: On
DiskPeripheral : ST3160023A atapi Port 1 ID 0 DMA: On
DiskPeripheral : ST3250823AS 3.03 viamraid Port 2 ID 0 DMA: Off
CdRomPeripheral : PLEXTOR DVDR PX-716A 1.09 viamraid Port 2 ID 2 DMA: Off
DiskPeripheral : ST3250823AS 3.03 UlSata Port 3 ID 0 DMA: Off
CdRomPeripheral : OW9481Y CSP431N 1.0 dtscsi Port 4 ID 0 DMA: Off
=== CDRom-Device-Map ===
PIONEER CD-ROM DR-A14S G: CDRom1
PLEXTOR DVDR PX-716A H: CDRom0
OW9481Y CSP431N J: CDRom2
=======================
AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (83886080) Byte
BUFE : 0
Physical memory : 2047MB (2097151kB)
Free physical memory: 2047MB (2097151kB)
Memory in use : 30 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)
12.9.2006
ISO compilation
23:05:47 #1 Text 0 File Isodoc.cpp, Line 6427
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

23:05:47 #2 Text 0 File ThreadedTransfer.cpp, Line 531
ReadBuffer-Pipe got 262144KB of Memory

23:05:47 #3 Text 0 File Reader.cpp, Line 124
Reader running

23:05:47 #4 Text 0 File Writer.cpp, Line 113
Writer H: PLEXTOR DVDR PX-716A running

23:05:47 #5 ISO9660GEN -11 File Geniso.cpp, Line 3312
First writeable address = 0 (0x00000000)

23:05:47 #6 Text 0 File Burncd.cpp, Line 3400
Turn on Disc-At-Once, using DVD media

23:05:47 #7 Text 0 File DlgWaitCD.cpp, Line 289
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 1882943 (418:25.68, 3677MB)

23:05:47 #8 Text 0 File DlgWaitCD.cpp, Line 301
Write in overburning mode: NO (enabled: CD)

23:05:47 #9 Text 0 File DlgWaitCD.cpp, Line 2715
Recorder: PLEXTOR DVDR PX-716A, Media type: DVD-R
Disc Manufacturer: CMC MA - G. AE1
Disc Application Code: 64, Disc Physical Code: 193

23:05:47 #10 Text 0 File DlgWaitCD.cpp, Line 473
>>> Protocol of DlgWaitCD activities: <<<
=========================================

23:05:47 #11 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 1882944 (1882944) = #1882944/418:25.69
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1882944 blocks [H: PLEXTOR DVDR PX-716A]
--------------------------------------------------------------

23:05:47 #12 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [H: PLEXTOR DVDR PX-716A] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 3856269312, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep_______ ___
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
1882944 | lead-out | 1 | 0x41 | 0x00

23:05:47 #13 Text 0 File SCSIPassThrough.cpp, Line 39
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

23:05:47 #14 Text 0 File SCSIPassThrough.cpp, Line 84
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

23:05:47 #15 Phase 24 File dlgbrnst.cpp, Line 1730
Caching of files started

23:05:47 #16 Text 0 File Burncd.cpp, Line 4231
Cache writing successful.

23:05:47 #17 Phase 25 File dlgbrnst.cpp, Line 1730
Caching of files completed

23:05:47 #18 Phase 36 File dlgbrnst.cpp, Line 1730
Burn process started at 8x (11 080 KB/s)

23:05:47 #19 Text 0 File ThreadedTransferInterface.cpp, Line 2707
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

23:05:47 #20 Text 0 File DVDR.cpp, Line 2869
Recording mode: Sequential Recording Mode for Multisession

23:05:47 #21 Text 0 File DVDR.cpp, Line 3025
Start write address at LBA 0
DVD high compatibility mode: No

23:05:47 #22 Text 0 File Cdrdrv.cpp, Line 8995
---- DVD Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version: 0.0 (0)
Disc Size: 120 mm, Maximum Rate: <NOT specified>(F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26127F h
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Start sector number of the current Border-Out: 0 h
Start sector number of the next Border-In: 0 h
Media Specific [16..63]:
00 30 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 .0..............
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

23:05:51 #23 Text 0 File Cdrdrv.cpp, Line 1224
23:05:51.546 - H: PLEXTOR DVDR PX-716A : Queue again later

23:06:03 #24 SPTI -500 File SCSIPassThrough.cpp, Line 291
H: CdRom0: SCSIStatus(x00) WinError(1117) NeroError(-500)
Sense Key: 0x00 (KEY_NO_SENSE)
Sense Code: 0x00
Sense Qual: 0x00
CDB Data: 0x2A 00 00 00 00 20 00 00 20 00 00 00
Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
Buffer x060a0000: Len x10000
0xAC 40 15 41 94 50 44 04 BF 04 BE 12 51 4A 52 29
0x49 A4 7A D1 87 55 D4 50 00 78 69 7E 77 52 AE 54
0x78 44 AB 95 24 D5 E7 1A 12 0D B9 F2 53 E2 4D BE

23:06:06 #25 SPTI -1114 File SCSIPassThrough.cpp, Line 291
H: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1114)
Sense Key: 0x06 (KEY_UNIT_ATTENTION)
Sense Code: 0x29
Sense Qual: 0x00
CDB Data: 0x2A 00 00 00 00 20 00 00 20 00 00 00
Sense Area: 0x70 00 06 00 00 00 00 0A 00 00 00 00 29
Buffer x05a59c00: Len x10000
0xAC 40 15 41 94 50 44 04 BF 04 BE 12 51 4A 52 29
0x49 A4 7A D1 87 55 D4 50 00 78 69 7E 77 52 AE 54
0x78 44 AB 95 24 D5 E7 1A 12 0D B9 F2 53 E2 4D BE

23:06:06 #26 CDR -1114 File Writer.cpp, Line 302
Reset occurred
H: PLEXTOR DVDR PX-716A

23:06:06 #27 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

23:06:07 #28 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader

23:06:07 #29 Text 0 File DVDR.cpp, Line 3265
EndDAO: Last written address was 31

23:06:24 #30 Phase 133 File dlgbrnst.cpp, Line 1730
Writing short lead-out

23:06:24 #31 CDR -1033 File WriterStatus.cpp, Line 167
Drive not ready
H: PLEXTOR DVDR PX-716A

23:06:24 #32 TRANSFER -24 File WriterStatus.cpp, Line 167
Could not perform end of Disc-at-once

23:06:24 #33 Phase 38 File dlgbrnst.cpp, Line 1730
Burn process failed at 8x (11 080 KB/s)

Existing drivers:
Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

[Chewy]

no changes since upgrading from nero 6?

[mikper]

Well... actually I'va done a complete WinXP reinstall recently (had some other problems, but I thought I'd give Nero 7 a chance again). BUT - on the prevoius Windows installation I tried giong back and forth 2 times between Nero 6, and Nero 7 and every time Nero 7 (in any minor version I tried) will cause this error. Nero 6 (6.6.0.18) does not exhibit this problem on my system. No other changes were made when switching versions.

Just noted that the memory size reported in the log is not correct: I have 3GB RAM, not 2047 MB. Not sure if this is anything that may cause a problem...

[Chewy]

the via raid controller isn't stable with an overclock

what the version and date on the via sata drivers?

[soup]

In addition to the excellent advice you are already getting, I would check your DMA & firmware. If you choose to flash firmware, do it frome safe mode with no disc in drive. There is also this guide on DMA as well.

[mikper]

Thanks for the answers...

My VIA driver is (according to Nero InfoTool)
File: viamraid.sys
File version: 5.1.2600.530
Description: VIA AHCI RAID DRIVER FOR WIN 2000/XP
File date: 31 march 2006, 02:18:30


I am not over clocking, all drives have DMA on (even though the Nero log file suggest that the SATA drives have DMA off, VIA v-raid tool says DMA is on.)

Plextor DVD drive is at latest firmware. Looked at the DMA guide; everything seems OK on my system (as far as I can telll)...

I'm still in the dark here....


/ Mikael

[Chewy]

File date: 31 march 2006, 02:18:30

I have the same mobo(that's why I know about the overclock problem)
asus doesn't list that driver

beta one?
mine has ms hardware compatibilty publisher listed

[mikper]

My VIA raid driver came with the latest VIA hyperion pro (4-in-1) driver package which I got from VIA Arena.
Chewy, could you please give the details on your driver version?

Thanks again
/ Mikael

[Chewy]

you aren't gonna like this but I use only certified drivers, and windows default

been using via chipsets for a long long time, won't touch any via arena or 4 in 1 stuff.

mine 10/17/2003
5.1.2600.220

very iffy proposition getting serial plexs to work with that chipset, forget beta drivers

[mikper]

Hmmm.... very iffy indeed...actually previous time I installed Windows (not this time) I thought that the "reset occured" problem was caused be me not using the VIA 4-in-1 drivers. However, installing them did not change the behaviour, but backing down from Nero 7 to Nero 6.6 did cure it.

And yes, I backed my driver to the version you have, and still have the same problem with Nero 7.

What really annoys me is that Nero 6.6 seems to work flawlessly on my machine, as does the supplied PlexTool application (for burning) that came with the DVD drive. It is only Nero 7 that shows this problem. Guess I'll revert back to Nero 6.6 (or buy me a new DVD burner... non-sata this time!)

If there are no other suggestions I'll have to revert to Nero 6.6.

Can someone an alternatve to Nero 7?

[soup]

For burning you could look at ImgBurn (free).

[Chewy]

you might want to run the clean tool and try one of the earlier versions

http://ftp.tpnet.pl/vol/d2/ftp.nero.com/software/