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Old 29 Apr 2007, 01:19 AM   #46
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http://warranty.storagesupport.com/step1.php
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Old 29 Apr 2007, 01:47 AM   #47
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thanx much I can't get the model # though not the g170a either
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Old 29 Apr 2007, 02:03 AM   #48
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so much for sony support

no firmware

try the nec flash
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Old 29 Apr 2007, 02:06 AM   #49
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well i found this info on the guys ebay listing for item
WARRANTY INFORMATION



Warranty Length: One Year Warranty.
Coverage: Covers repair or replacement of the product.
Provider: Sony Electronics Inc.
Contact: Sony Service Center Locations - Computer and Consumer Products at (800) 282-2848
Technical Support: SONY Technical Support at (800) 597-5649
Service Location: SONY provides warranty service at a mail-in location.
Service Time: Please allow 2-3 weeks for warranty service.
I'll give this a try thanks again
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Old 29 Apr 2007, 02:56 AM   #50
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ok next question which is much more important if i copy all these bad disks back to my harddrive and burn on good media will it improve the disk or is that a waste of media?
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Old 29 Apr 2007, 03:00 AM   #51
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anything that's important to you for long term needs to be backed up on quality media

unlike fine wine, dvd burns don't improve with age
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Old 30 Apr 2007, 11:04 PM   #52
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Boy that was an adventure I guess it's bad when sony customer service never heard of model # after about 20min he gives me a direct # for sony dvd burner support for anyone else's reference it's 1-800-588-3847
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Old 30 Apr 2007, 11:28 PM   #53
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Sony just slapped a faceplate on it and probably put their sticker over the top of the nec one

Problem was those drives are the barebones versions of an interium model

nec made one drive that does dvd-ram and labelflash, with 4 drive numbers and firmwares then sold them to sony
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Old 1 May 2007, 12:33 AM   #54
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it gets even better sony told me 1 they dont cover any oem's for tech support or warranty
2 they don't cover anything sold on ebay
that warranty info in my previous post is his exact post and he has sold hundreds of these things so i'm probably out my money but i will deff expose him
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Old 1 May 2007, 12:35 AM   #55
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have you tried the nec flash, doesn't seem like you have anything to lose?
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Old 1 May 2007, 01:44 AM   #56
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no not yet and i've never flashed anything b4 so i have to read up on safe mode flashing etc
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Old 1 May 2007, 03:06 AM   #57
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this is a copyof the e-mail i sent seller
I purchased a sony aw-q170a burner from you and have been having problems with it so I called Sony and they said the warranty you advertise is non-existent that they don't offer warranties or tech support for oems or ebay purchases
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Old 8 May 2007, 10:37 PM   #58
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Ok e-bay tells me they will investigate the warranty and take action against seller but my 90 days for paypal guaruntee is over so i have decided to replace my Sony with a benq 1655 I looked on newegg but they don'tsell them?? I want a retail can anyone tell me best place to order from?
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Old 8 May 2007, 10:48 PM   #59
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none, or you have to go to compusa and hunt for them, just look above the bar code in the back of any branches, check for dw1640/50/55 any is good if they turn out that is not a benq you can return right away
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Old 8 May 2007, 11:05 PM   #60
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u could always take that set out of closet
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