RecordNow! crashing with HP DVD Burner

[GaryD]

When I burn a DVD using RecordNow! ver. 7.3 with my HP dvd640c I get the following error message:

Microsoft Visual Basic C++ Runtime Library
Runtime Error: RecordNow.exe
Application requested the runtime to terminate in an unusual way.

The DVD is good. But - I can't eject it unless I reboot the computer!

This occurs after the write phase and just before the verify. If I disable verify I don't have the problem. My HP dvd200i works fine so it must have something to do with the burner. The 640c is an 8.0x with Lightscribe. The 200i is a 2.4x. I believe I have the latest firmware upgrade. Device Manager reports the burner as a 640c - "c" being the latest firmware in HP's web site.

I don't have another burning application to try.

Anyone know what might be the cause??

[Chewy]

http://www.nero.com/nero6/enu/Info_Tool.html

Download and run this tool!

save and attach the file in advanced mode/manage attachments
like so

[GaryD]

Sorry for being stupid but I keep getting "upload of file failed".

You said to "save and attach the file in advanced mode/manage attachments". I don't know what you mean by advanced mode. Under "Attach Files" I'm clicking "Manage Attachments".

[Chewy]

browse to where the file is saved

[GaryD]

Geez --- I'm not that stupid!! I browsed, selected file, clicked Upload. Keep geeting "upload failed" message.

[Chewy]

sorry

[GaryD]

So what now? How do I get this file to you? How about sending me a private email with your address and I can attach it.

[Chewy]

copy and paste into a post/reply no matter how long it is,
so that others may see, I may be out to lunch and they can
answer.

[GaryD]

Here Goes!!!

Have to do it with 3 - 4 posts (15,000 character max)

Nero InfoTool 3.00

Drive Information
------------------
Drive : HP DVD Writer 640c
Type : DVD±R/RW DL Recorder
Firmware Version : JS04
Buffer Size : 2 MB
Date : ?
Serial Number : CNL552641C
Vendor Specific : CNL552641C
Drive Letter : E:\
Location : 1:0
Mechanism : Tray
Read Speed : 40 X
Write Speed : 40 X

Read CD Text : Yes
Return C2 Pointers : No
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read DVD+R DL : Yes
Read BD-ROM : No
Read BD-R : No
Read BD-RE : No
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD-R DL : No
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD+R DL : Yes
Write DVD-RAM : No
Write BD-R : No
Write BD-RE : No
Buffer Underrun Protection : Yes
Mount Rainier : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Region Protection Control : RPC II
Region : 1
Changes User : 4
Changes Vendor : 4

Disc Information (E:\)
-------------------
Type : - no disc inserted -


Drive Information
------------------
Drive : HP DVD Writer 200j
Type : DVD+R/RW Recorder
Firmware Version : 1.72
Buffer Size : 2 MB
Date : 04-02-09
Serial Number : DA11 012303
Vendor Specific : 040209
Drive Letter : F:\
Location : 1:1
Mechanism : Tray
Read Speed : 32 , 20 , 12 , 10 , 8 , 4 , 2 X
Write Speed : 12 , 8 , 4 , 2 X

Read CD Text : Yes
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : No
Read DVD-RW : No
Read DVD+R : Yes
Read DVD+RW : Yes
Read DVD+R DL : No
Read BD-ROM : No
Read BD-R : No
Read BD-RE : No
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : No
Write DVD-RW : No
Write DVD-R DL : No
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD+R DL : No
Write DVD-RAM : No
Write BD-R : No
Write BD-RE : No
Buffer Underrun Protection : Yes
Mount Rainier : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 16, RAW SAO 96, RAW DAO 96

Region Protection Control : RPC II
Region : 1
Changes User : 4
Changes Vendor : 4

Disc Information (F:\)
-------------------
Type : - no disc inserted -


Interface Information
---------------------
Adapter 1
---------
Description : Primary IDE Channel

Driver
Description : System32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver

Attached Devices
Description : Master: WDC WD1200BB-22CAA0
Type : Disk Drive
DMA : On
Description : Slave: WDC WD1200JB-00CRA0
Type : Disk Drive
DMA : On

Adapter 2
---------
Description : Secondary IDE Channel

Driver
Description : System32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver

Attached Devices
Description : Master: HP DVD Writer 640c
Type : CD-Rom Drive
DMA : On
Autorun : On
Description : Slave: HP DVD Writer 200j
Type : CD-Rom Drive
DMA : On
Autorun : On


Software Information
--------------------
Operating System : Windows XP Home Edition (5.01.2600 Service Pack 2)
DirectX : DirectX 9.0c

Description : Studio program file
Version : 9.3.5.10
Company : Pinnacle Systems


Hardware Information
--------------------
CPU : ?
Bus Speed : ?
Motherboard : ?
System : ?
BIOS : ?
Memory : 511 MB
Sound : Creative Sound Blaster PCI
Video : NVIDIA RIVA TNT2 Pro (HP)

Driver Information
------------------
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Description : 61883 Device Class
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Company : Microsoft Corporation

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Description : ACPI Driver for NT
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Company : Microsoft Corporation

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Description : ACPI Embedded Controller Driver
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Company : Microsoft Corporation

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Description : Microsoft Acoustic Echo Canceller
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Description : ADMtek AN983/AN985/ADM951X NDIS5 Driver
Version : 2.17.1025.2001 built by: WinDDK
Company : ADMtek Incorporated.

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Description : IP/1394 Arp Client
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Company : Microsoft Corporation

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Description : ASAPI
Version : 6, 0, 2, 27
Company : Pinnacle Systems GmbH

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Company : Microsoft Corporation

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Company : Microsoft Corporation

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Company : Microsoft Corporation

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Company : Microsoft Corporation

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Driver : dmio
Description : NT Disk Manager I/O Driver
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Driver : dmload
Description : NT Disk Manager Startup Driver
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Driver : dpti2o
Description : n/a
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Description : Microsoft Kernel DRM Audio Descrambler Filter
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Driver : es1371
Description : n/a
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Driver : Fastfat
Description : Fast FAT File System Driver
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Driver : Fdc
Description : Floppy Disk Controller Driver
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Driver : Flpydisk
Description : Floppy Driver
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Company : Microsoft Corporation

Driver : FltMgr
Description : Microsoft Filesystem Filter Manager
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Company : Microsoft Corporation

Driver : Ftdisk
Description : FT Disk Driver
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Company : Microsoft Corporation

Driver : gameenum
Description : Game Port Enumerator
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Driver : GEARAspiWDM
Description : CDRom Class Filter Driver
Version : 2.0.4.3
Company : GEAR Software Inc.

Driver : Gpc
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Driver : HidUsb
Description : USB Miniport Driver for Input Devices
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Driver : hpt3xx
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Description : HTTP Protocol Stack
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Driver : i2omp
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Driver : i8042prt
Description : i8042 Port Driver
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Driver : i81x
Description : n/a
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[GaryD]

Driver : iAimFP0
Description : n/a
Version : n/a
Company : n/a

Driver : iAimFP1
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Company : n/a

Driver : iAimFP2
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Driver : iAimFP3
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Driver : iAimTV0
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Driver : iAimTV1
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Driver : iAimTV4
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Driver : Imapi
Description : IMAPI Kernel Driver
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Company : Microsoft Corporation

Driver : ini910u
Description : n/a
Version : n/a
Company : n/a

Driver : IntelIde
Description : Intel PCI IDE Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : intelppm
Description : Processor Device Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : ip6fw
Description : IPv6 Windows Firewall Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : IpFilterDriver
Description : n/a
Version : n/a
Company : n/a

Driver : IpInIp
Description : IP in IP Encapsulation Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : IpNat
Description : IP Network Address Translator
Version : 5.1.2600.2524 (xpsp_sp2_gdr.040919-1056)
Company : Microsoft Corporation

Driver : IPSec
Description : IPSec Driver
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Driver : IRENUM
Description : Infra-Red Bus Enumerator
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : isapnp
Description : PNP ISA Bus Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : kmixer
Description : Kernel Mode Audio Mixer
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Description : Pinnacle Marvin/MarvinPro Bus Enumerator
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Description : Modem Device Driver
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Driver : mouhid
Description : HID Mouse Filter Driver
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Description : Windows NT WebDav Minirdr
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Driver : MSDV
Description : Microsoft DV Camera and VCR Driver
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Driver : MSKSSRV
Description : MS KS Server
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Driver : MSPCLOCK
Description : MS Proxy Clock
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Driver : MSPQM
Description : MS Proxy Quality Manager
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Driver : mssmbios
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Description : WDM NABTS/FEC VBI Codec
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Driver : NdisTapi
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Driver : Ndisuio
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Driver : NdisWan
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Description : IEEE1394 Ndis Miniport and Call Manager
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Driver : Npfs
Description : NPFS Driver
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Driver : Ntfs
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Description : RAS PPPoE mini-port/call-manager driver
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Description : PTI DirectParallel(R) mini-port/call-manager driver
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Company : Microsoft Corporation

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Description : Redirected Drive Buffering SubSystem Driver
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Description : RDP Terminal Stack Driver (US/Canada Only, Not for Export)
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Description : Redbook Audio Filter Driver
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Company : Microsoft Corporation

Driver : rtl8139
Description : Realtek RTL8139 NDIS 5.0 Driver
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Company : Realtek Semiconductor Corporation

[GaryD]

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Description : Serial Device Driver
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Description : SCSI Floppy Driver
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Driver : SLIP
Description : Microsoft Slip Deframing Filter Minidriver
Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Sparrow
Description : n/a
Version : n/a
Company : n/a

Driver : SPBBCDrv
Description : n/a
Version : n/a
Company : n/a

Driver : splitter
Description : Microsoft Kernel Audio Splitter
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : sr
Description : System Restore Filesystem Filter Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Srv
Description : Server driver
Version : 5.1.2600.2673 (xpsp_sp2_gdr.050509-1531)
Company : Microsoft Corporation

Driver : streamip
Description : Microsoft IP Test Driver
Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : swenum
Description : Plug and Play Software Device Enumerator
Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : swmidi
Description : Microsoft GS Wavetable Synthesizer
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : symc810
Description : n/a
Version : n/a
Company : n/a

Driver : symc8xx
Description : n/a
Version : n/a
Company : n/a

Driver : SYMDNS
Description : DNS Filter Driver
Version : 5.5.1.6
Company : Symantec Corporation

Driver : SymEvent
Description : Symantec Event Library
Version : 11.6.4.1
Company : Symantec Corporation

Driver : SYMFW
Description : Firewall Filter Driver
Version : 5.5.1.6
Company : Symantec Corporation

Driver : SYMIDS
Description : IDS Filter Driver
Version : 5.5.1.6
Company : Symantec Corporation

Driver : SYMIDSCO
Description : n/a
Version : n/a
Company : n/a

Driver : symlcbrd
Description : Symantec Core Component
Version : 1, 8, 54, 419
Company : Symantec Corporation

Driver : SYMNDIS
Description : NDIS Filter Driver
Version : 5.5.1.6
Company : Symantec Corporation

Driver : SYMREDRV
Description : Redirector Filter Driver
Version : 5.5.1.6
Company : Symantec Corporation

Driver : SYMTDI
Description : Network Dispatch Driver
Version : 5.5.1.6
Company : Symantec Corporation

Driver : sym_hi
Description : n/a
Version : n/a
Company : n/a

Driver : sym_u3
Description : n/a
Version : n/a
Company : n/a

Driver : sysaudio
Description : System Audio WDM Filter
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Tcpip
Description : TCP/IP Protocol Driver
Version : 5.1.2600.2685 (xpsp_sp2_gdr.050525-1028)
Company : Microsoft Corporation

Driver : TDPIPE
Description : Named Pipe Transport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : TDTCP
Description : TCP Transport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : TermDD
Description : Terminal Server Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : TosIde
Description : n/a
Version : n/a
Company : n/a

Driver : Udfs
Description : UDF File System Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : ultra
Description : n/a
Version : n/a
Company : n/a

Driver : Update
Description : Update Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : usbhub
Description : Default Hub Driver for USB
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : usbprint
Description : USB Printer driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : usbscan
Description : USB Scanner Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : USBSTOR
Description : USB Mass Storage Class Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : usbuhci
Description : UHCI USB Miniport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : VgaSave
Description : n/a
Version : n/a
Company : n/a

Driver : viaagp
Description : VIA NT AGP Filter
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : ViaIde
Description : Generic PCI IDE Bus Driver
Version : 1.00.01.01
Company : Microsoft Corporation

Driver : VolSnap
Description : Volume Shadow Copy Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Wanarp
Description : MS Remote Access and Routing ARP Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : WDICA
Description : n/a
Version : n/a
Company : n/a

Driver : wdmaud
Description : MMSYSTEM Wave/Midi API mapper
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : WSTCODEC
Description : WDM WST Codec Driver
Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : msvcrt.dll
Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver : msvcirt.dll
Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver : mfc42.dll
Version : 6.02.4131.0

Driver : msvcp60.dll
Version : 6.02.3104.0

Driver : MSVCP70.DLL
Version : 7.00.9466.0

Driver : msvcr70.dll
Version : 7.00.9466.0

Driver : ole32.dll
Version : 5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)

Driver : olepro32.dll
Version : 5.1.2600.2180

Driver : oledlg.dll
Version : 1.0 (XPClient.010817-1148)

Driver : advapi32.dll
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver : comctl32.dll
Version : 5.82 (xpsp_sp2_rtm.040803-2158)

Driver : setupapi.dll
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Lower Filters
-------------
Driver : ASAPIW2k
Description : ASAPI
Version : 6, 0, 2, 27
Company : Pinnacle Systems GmbH

Driver : PXHELP20
Description : Px Engine Device Driver for Windows 2000/XP
Version : 2.03.18a
Company : Sonic Solutions

Driver : Pfc
Description : Padus(R) ASPI Shell
Version : 2, 5, 0, 195
Company : Padus, Inc.

Upper Filters
-------------
Driver : GEARAspiWDM
Description : CDRom Class Filter Driver
Version : 2.0.4.3
Company : GEAR Software Inc.

Video Codecs
------------
Cinepak Codec by Radius : 1.10.0.11
Intel Indeo(R) Video R3.2
Intel Indeo(R) Video R3.2
Intel Indeo® Video 4.5 : 4.51.16.03
Intel IYUV codec : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft RLE : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft Video 1 : 5.1.2600.0 (xpclient.010817-1148)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Toshiba YUV Codec : 5.1.2600.0 (XPClient.010817-1148)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft H.263 Video Codec : 5.1.2600.2180
Microsoft H.261 Video Codec : 5.1.2600.2180
Indeo® video 5.10 : R.5.10.15.2.55
Studio MP10 Decompressor : 1.00
PICVideo MJPEG Codec : 2.10.0.25
PCLEPIM1 32-bit Compressor : 2.00

Audio Codecs
------------
Microsoft IMA ADPCM CODEC : 4.00.0.0
Microsoft ADPCM CODEC : 4.00.0.0
Microsoft CCITT G.711 A-Law and u-Law CODEC : 4.00.0.0
Microsoft GSM 6.10 Audio CODEC : 4.00.0.0
DSP Group TrueSpeech(TM) Software CODEC : 1.00.0.0
Microsoft G.723.1 CODEC : 1.02.0.1
Windows Media Audio : 4.02.0.0
Sipro Lab Telecom ACELP.net audio codec : 3.02.0.0
Indeo® audio software : 2.05.0.53
Fraunhofer IIS MPEG Layer-3 Codec (advanced) : 1.09.1.49
Microsoft PCM Converter : 5.00.0.0


ASPI Information
----------------
System ASPI : ASPI is not installed

Nero ASPI : ASPI is not installed

Installed OS Patches
--------------------
(Q810090) USB Update : Yes
(Q329112) Multi-Border DVD with More Than 4 GB of Data Not Readable Past First Border : Yes
(Q812415) Problems with Multiple ATA devices : No
(Q322359) Intelide.sys Is Not Used on Computers with ICH4 or ICH5 : No
(Q320174) IMAPI Update - CDs recorded have missing files or errors : Yes
(Q311542) Devices May not power up properly when resuming from standby : Yes
(Q327086) Data Added to Removable Media During Hibernation May Be Lost When You Resume Windows XP : Yes
(Q308374) Ricoh 1394 Controller May Not Work with Windows XP : Yes
(Q314634) Windows XP Does Not Detect Your New USB Device : Yes
(Q822603) USB 1.1 and USB 2.0 update : No
(Q323507) Your IEEE 1394 or USB CD-ROM or DVD-ROM Drive May Not Be Recognized in Windows XP : No
(Q815834) 'Code 28' Error Message and a Yellow Exclamation Mark Next to a USB Device in Device Manager After Your Computer Resumes from Hibernation : No
(Q316575) Problems When You Swap a CD-ROM During Hibernation in Windows XP : No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error : Yes
(Q323322) Cannot Use Sony VAIO PCG-C1MRX Internal Camera with Windows Messenger After You Apply Q316397 : No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error : Yes

[Chewy]

did these four come with the new burner?
looks like a lot of upgrading hardware wise
"Lower Filters
-------------
Driver : ASAPIW2k
Description : ASAPI
Version : 6, 0, 2, 27
Company : Pinnacle Systems GmbH

Driver : PXHELP20
Description : Px Engine Device Driver for Windows 2000/XP
Version : 2.03.18a
Company : Sonic Solutions

Driver : Pfc
Description : Padus(R) ASPI Shell
Version : 2, 5, 0, 195
Company : Padus, Inc.

Upper Filters
-------------
Driver : GEARAspiWDM
Description : CDRom Class Filter Driver
Version : 2.0.4.3
Company : GEAR Software Inc."

[GaryD]

I have no idea. Only know my video editing software is Studio 9 by Pinnacle and I use DVDit and RecordNow from Sonic Solutions.

[Chewy]

Company : GEAR Software Inc.

any idea where this one came from?
or this one?
Company : Padus, Inc.

what are the specs on your power supply?

[mill]

If its of any help i believe i have the same burner, HP630c but without light scribe. Gary D