Antivirus problem

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  • Dialysis1
    Digital Video Specialist
    Digital Video Specialist
    • Apr 2006
    • 910

    Antivirus problem

    Everything was fine until last night. I updated my AVG antivirus program. Then I no longer had internet access of any kind. I would disable AVG and my internet was back. I uninstalled the program and reinstalled. Same problem. I uninstalled AVG and installed Avast. Same problem. Firewall disabled. The only way I can have internet is to shut down the antivirus program. I've done a system restore and cleaned the registry with CCleaner.
    Any ideas?
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  • katzdvd
    Lord of Digital Video
    Lord of Digital Video
    • Feb 2006
    • 2198

    #2
    System restore back how far? Maybe go back a month or more, if you can.

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    • Dialysis1
      Digital Video Specialist
      Digital Video Specialist
      • Apr 2006
      • 910

      #3
      Done that. Didn't work.
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      • katzdvd
        Lord of Digital Video
        Lord of Digital Video
        • Feb 2006
        • 2198

        #4
        Curious; did AVG / Spybot come up with a lot of nasties?

        EDIT: Check this out - Post # 4.
        Hello everyone. Lately I have been downloading alot, and noticed that my computer was acting up. I downloaded AVAST antivirus to try and get rid whatever ...
        Last edited by katzdvd; 9 Feb 2007, 10:31 PM.

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        • Dialysis1
          Digital Video Specialist
          Digital Video Specialist
          • Apr 2006
          • 910

          #5
          I've gone into the registry and manually deleted all traces of AVG. Now I have Avast. When it's running, I have no internet access. When it's disabled, my internet access is fine. I don't understand how 2 antivirus programs would be giving me the same problem.
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          • Chewy
            Super Moderator
            • Nov 2003
            • 18971

            #6
            sounds like avg hosed windows, try uninstalling your connecting hardware,
            whatever it is and reinstall and then check properties in your browser

            you didn't give us any specifics to go on?

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            • Dialysis1
              Digital Video Specialist
              Digital Video Specialist
              • Apr 2006
              • 910

              #7
              What kind of specifics can I supply? I have a direct cable connection.
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              • Chewy
                Super Moderator
                • Nov 2003
                • 18971

                #8
                ethernet to cable modem?

                browser?

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                • Dialysis1
                  Digital Video Specialist
                  Digital Video Specialist
                  • Apr 2006
                  • 910

                  #9
                  Cable.
                  I just tried Antivir. Same problem. It can't be software related. 3 programs with the same problem. Device manager shows no problems. I thought that something in the registry changed but a system restore didn't help.
                  I tried IE7 and Firefox.
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                  • Chewy
                    Super Moderator
                    • Nov 2003
                    • 18971

                    #10
                    ur tcp/ip stack?

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                    • Dialysis1
                      Digital Video Specialist
                      Digital Video Specialist
                      • Apr 2006
                      • 910

                      #11
                      I fixed the problem.
                      I have disabled ZoneAlarm firewall weeks ago from my startup. There was nothing I could find that showed anything relating to ZoneAlarm running yet I just noticed that it was still creating .tmp files in my Windows/Temp folder. They were dated today. I completely uninstalled ZoneAlarm and reinstalled AVG. Everything is fine. Go figure.
                      I do thank you for your time in trying to track this down.
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