Seagate Firmware Update

[doctorhardware]

Seagate issued a new firmware update for there 500gig and 1.5tb drives. After the update was applied, the hard drives were turned into a brick. Seagate is offering free data recovery service. The original firmware was causing lagging when watching videos.

[UncasMS]

if they had caused "lacks" only

seagate has severe problems with at least 4 different series of their drives:

* Barracuda 7200.11
* DiamondMax 22
* Barracuda ES.2 SATA
* SV35

main trouble with those drives is sudden death!

seagate offers a tool by the name of drive detect to check what drive you have

download it HERE and see if your drive is among those with potential problems:

c.f. attached picture


if your modell and number is among those listed, contact seagte and let them know: name of model, serial number AND firmware revision at: discsupport@seagate.com

they say to send you a new firmware which should eliminate the problems

[doctorhardware]

Not all drives that were updated died.

[UncasMS]

they died W/OUT updated fw

then there were fw issued that cause new trouble and now they provide another fw
contact seagate for more

[doctorhardware]

I have a question, why doesn't Western Digital have problems like this. I can't remember the last time WD had a problem similar to this.

[Abuilder]

they died W/OUT updated fw

then there were fw issued that cause new trouble and now they provide another fw
contact seagate for more

Almost sounds like Microsoft. A security update that patches there last security update.

[cynthia]

if your modell and number is among those listed

This is my new 1.5TB hd...

Model: ST31500341AS, Serial: 9VS0JFY2, Firmware: CC1G

main trouble with those drives is sudden death!

[cynthia]

Note: If your drive has CC or LC firmware, your drive is not affected and no further action is required. Attempting to flash the firmware of a drive with CC or LC firmware will result in rendering your drive inoperable.

[cynthia]

Curious.

My 1.5TB disk shut is self down some days ago while I was writing to it. Tried to restart the computer some times but it was stone dead. I then let the computer be off for some hours and then it woke up to life again.

Is there some type of heat detector in these disks that makes them shut down if they get over heated?

[Abuilder]

cynthia
Yes, most drives have a temperature IC built in these days but it seems like the drive would have to get mighty hot for it to shut itself down. Do you have windows power management spinning the drive down when not active? If so try shutting it off so the drive always spins.
Otherwise it sounds like it’s time to get an RMA.

[cynthia]

Yes, it shuts down after 20 minutes when inactive. Always was under the impression that it was the best thing to have it set like that.

[Abuilder]

Usually having windows spin the drive down when not in use is good for machines that are left running 24/7. But if you power your system down at the end of the day I normally turn off power management on the hard disk. Especially if windows is having a hard time waking the drive up when it’s called for.
Edited: Does the drive feel warm/hot to the touch after running it for awhile?
If so I'd RMA it.

[cynthia]

This computer is running 24/7. Not very hot now since I attached a fan to it.

[Abuilder]

Cynthia
Just out of curiosity, what is the model number of your drive?

[cynthia]

Model: ST31500341AS, Serial: 9VS0JFY2, Firmware: CC1G