No Devices Detected...Help!!

[Texas Rose]

Help! I could use some advice here. I am still a beginner of sorts..can kinda feel my way around and have been using ImgBurn for over a year with great success. I am now getting a message indicating Devices not found when I start the program. Here is a copy of the log:

I 10:52:46 ImgBurn Version 2.3.2.0 started!
I 10:52:46 Microsoft Windows XP Media Center Edition (5.1, Build 2600 : Service Pack 2)
I 10:52:46 Total Physical Memory: 1,038,412 KB - Available: 470,360 KB
I 10:52:47 Initialising SPTI...
I 10:52:47 Searching for SCSI / ATAPI devices...
W 10:52:47 No devices detected!

I don't know what to do. Can someone please help? Thanks to everyone in advance.

[LIGHTNING UK!]

They're probably not visible in 'My Computer' either - correct?

Sounds like you've got a bad filter driver installed that's messing everything up.

[Texas Rose]

THanks for the response LightningUK! Do you know how I would go about fixing this problem?

[blutach]

Check the filter drivers in the Tools menu (and post the results here).

Next steps after that might be to unistall and reinstall the controllers and devices.

Regards

[Texas Rose]

Blu,

Thanks for the reply.

Went into ImgBurn and checked the filter driver load order and for filter type it shows CD/DVD-ROM Device...and for version info when highlighted it shows a bunch of Unknown's all the way down. Hope that's what you were asking for. Don't know how to post the filter screen here, so I thought I would relay what I see for the device.

Was getting desperate and called the Dell Tech Helpline, since it's an XPS 200 Desktop. They were no help and in the end told me to back up all of my picture and music files as I would have to do a system restore that would wipe out all of my files, but would get my cd/dvd-r burner connected again. It is not showing up when I go into My Computer at all...

I am at a loss of what to do to get this situation rectified and what Dell has suggested seems so drastic to me...

[Texas Rose]

Blu,

Thanks to a post from Lightning UK! I just found, I figured out how to post what you asked for...lol..here it is:

===============================================
Filter Driver Load Order - ImgBurn v2.3.2.0
===============================================

Upper Device Filter: redbook
Upper Class Filter: GEARAspiWDM
Device: CD/DVD-ROM Device
Lower Class Filter: DLACDBHM
Lower Class Filter: DRVMCDB
Lower Class Filter: PxHelp20
Lower Device Filter: imapi

Filter Name: redbook
File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
File Description: Redbook Audio Filter Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

Filter Name: GEARAspiWDM
File Name: C:\WINDOWS\System32\Drivers\GEARAspiWDM.sys
File Version: 2.0.6.1
File Description: CD/DVD Class Filter Driver
Product Name: GEAR.wrks
Product Version: 8.xx [2.0.6.1]
Company Name: GEAR Software Inc.
Copyright: Copyright (c) GEAR Software Inc. 2006

Filter Name: DLACDBHM
File Name: C:\WINDOWS\System32\Drivers\DLACDBHM.SYS
File Version: 5.20.01a [5.20.1.0]
File Description: Shared Driver Component
Product Name:
Product Version: [1.0.0.1]
Company Name: Sonic Solutions
Copyright: Copyright © 2004 Sonic Solutions

Filter Name: DRVMCDB
File Name: C:\WINDOWS\System32\Drivers\DRVMCDB.SYS
File Version: 3.30.04a [3.30.4.0]
File Description: Device Driver
Product Name:
Product Version: [1.0.0.1]
Company Name: Sonic Solutions
Copyright: Copyright © Sonic Solutions

Filter Name: PxHelp20
File Name: C:\WINDOWS\System32\Drivers\PxHelp20.sys
File Version: 3.00.41a [3.0.41.0]
File Description: Px Engine Device Driver for Windows 2000/XP
Product Name: PxHelp20
Product Version: [2.0.0.0]
Company Name: Sonic Solutions
Copyright: Copyright © Sonic Solutions

Filter Name: imapi
File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

Thanks for any and all help!

[Chewy]

CD-RW and DVD+/-RW910
Standard: Slim 24x CD-RW / DVD-ROM Combo Drive
Optional: Slim 8x DVD+/-RW910 Drive with double layer write capability

have you ever burned dvd's with the drive before?

[Texas Rose]

Hi Chewy!

Yes. I have burned countless dvds with this burner. Never had a problem with it until today...at a loss here..

[Chewy]

Upper Device Filter: redbook
Lower Device Filter: imapi

these are the safe native xp filter drivers

the rest are an accident waiting to happen,
you have 2 choices try the dell solution till their crap gets corrupted again
or kill those other filters and test

slim drives don't hold up well so it may be dead, but I would clean house with Luk's tool, far easier to reload those programs than change the drive

[Texas Rose]

Chewy,

Just want to make sure I understand your suggestion correctly...since I am pretty new at things like this..Are you suggesting I go into ImgBurn and delete all of the filters except the 2 you highlighted in your last post? and then try ImgBurn again and see if it makes a difference?

[Chewy]

yes but reboot after removing the filters then test

why would anybody put a slim drive in a desktop?

to save an inch?

[Texas Rose]

Chewy, deleted the filters and rebooted...It didnt work and now this is what it shows for the filters in ImgBurn:
===============================================
Filter Driver Load Order - ImgBurn v2.3.2.0
===============================================

Upper Device Filter: redbook
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: [None Found]
Lower Device Filter: imapi

Filter Name: redbook
File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
File Description: Redbook Audio Filter Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

Filter Name: imapi
File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

I'm in a real pickle now aren't I? Now I don't even have those other filters...guess I am gonna have to go the Dell way...*sigh*

[Chewy]

tell dell what you have done to try and get the drive to work, is it still under warranty?

If not then I would get a usb external drive and use it

[blutach]

Those other filters are unnecessary.

Now try uninstalling the IDE controller and rebooting.

Regards

[Texas Rose]

Thanks for the suggestion Blu..and for all of your help Chewy...I will try it and do what you suggested Blu and I'll report back a little later...