VERY Serious Problem with my NEC ND3500 DVDR Please Help

[elecen2003]

I have a NEC ND3500 DVD-R.
It works under Windows98 and Windows Me.
But now that I have installed Xp pro every time that I try burning with Nero it stops on the first second of caching files. Through the task manager Nero appears as a non-responding program. I can not close or stop the process and every time I end up forced to reset. I am kind of desperate and hoping of your help.


P.S. If it is important, the problem occurs when I burn video files but also when I make a data DVD.

[Taelon]

Update your Nero to the latest version 6.6.0.16, also check that DMA is ON for your DVD burner, and read the FAQ's for other clues.

If you're still having trouble post the Nero log here.

[cynthia]

Hi and welcome to the forum, elecen2003!

Is it on the same computer as you before had Windows 98/Me installed on?

What firmware version do you have installed?

You can find it out by this program:

http://flashman.rpc1.org/Firmware/DVD-CD_firmware_detect.exe

You also have this FAQ:

http://forum.digital-digest.com/showthread.php?s=&threadid=45942

[elecen2003]

Thanks a lot for your help. Disabling DMA (because it was allready enabled) has solved the problem. However now every second DVD that I burn appears from the NERO this message : "SCSI failed". The burning process keeps on but as you can easily imagine it never comes to an end. It remains 1% antil I cancel it. And daqmage the disk of course. I will seek through the forum for that problem but if you have any specific suggestion it would be welcome.

[cynthia]

DMA shall be enabled.

Try to update your chipset drivers. Do you know how you connected this Nec? On the same cable as your hard disk? The jumpers back on the burner how are they set (Master, Cable Select, Slave)?

If you can post a log file from Nero - it would tell us something about your system. You find it here: C:\Program Files\Ahead\Nero\NeroHistory.log

[elecen2003]

The Nec is connected as master in the secondary IDE channel (with slave a CD-R). I have tried again with DMA enabled but again stuck. I know the importance of DMA but it does not work with it. When you suggest chipset drivers you mean those that I could download from the Nec side, I 've done that allready. Seeing the NecHIstory file I've seen that this SCSI problem appears after the Disc At Once automatic enabling. Sooo I have disabled that too. Now I have a relative stable recorder. But it takes me about 25 min for a DVD burning I am kind of afraid to renew the firmware because they say I may lose the guarandy.
The history file is huge I feel that it is going to make the tread one km long.You see I have made more than 10 tries. After all it is in Greek.

[cynthia]

You only need to post the latest burning report in that log file.

Firmware as you can download from the Nec page is not the same as drivers for your motherboard.

If you now can burn sounds as you are burning at a speed of 2.4X.

[elecen2003]

I guess I was not clear. I have download the firmware as well as the driver. The new driver are allready installed but I hesitate to install the firmware. But at the end I will do it. Here foolows the last burning:

Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\ahead\Nero\Nero\Wnaspi32.dll': Ver=2.0.1.68, size=160016 bytes, created 22/7/2004 5:33:44 μμ
Έκδοση Nero: 6.3.1.20 (Nero Express)
Συσκευή εγγραφής: <_NEC DVD_RW ND-3500AG> Έκδοση: 2.16 - HA 1 TA 0 - 6.3.1.20
Οδηγός του Adapter: <viadsk> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI
CD-ROM: <_NEC DVD_RW ND-3500AG>Έκδοση: 2.16 - HA 1 TA 0 - 6.3.1.20
Οδηγός του Adapter: <viadsk> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : WDC WD300AB-00BVA0 21.0 viadsk Port 0 ID 0 DMA: Off
CdRomPeripheral : _NEC DVD_RW ND-3500AG2.16 viadsk Port 1 ID 0 DMA: Off
CdRomPeripheral : BTC BCE1610IM 0.19 viadsk Port 1 ID 1 DMA: Off

=== CDRom-Device-Map ===
_NEC DVD_RW ND-3500AG D: CDRom0
BTC BCE1610IM E: CDRom1
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 74448896 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 510MB (522740kB)
Free physical memory: 225MB (230868kB)
Memory in use : 55 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Enabled (1)

14.8.2005
Μεταγλώττιση UDF/ISO
12:28:00 μμ #1 Phase 112 File dlgbrnst.cpp, Line 1855
Η ανακατανομή των αρχείων DVD-Video ξεκίνησε

12:28:00 μμ #2 Phase 114 File dlgbrnst.cpp, Line 1855
Η ανακατανομή των αρχείων DVD-Video ολοκληρώθηκε (δεν τροποποιήθηκαν αρχεία)

12:28:00 μμ #3 Text 0 File Isodoc.cpp, Line 6065
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet :FALSE
Allow pathdepth more than 8 directories : FALSE
Allow more than 255 characters in path : FALSE
Write ISO9660 ;1 file extensions : TRUE

12:28:00 μμ #4 Phase 111 File dlgbrnst.cpp, Line 1855
Τα αρχεία DVD-Video ταξινομήθηκαν

12:28:00 μμ #5 Text 0 File DVDR.cpp, Line 5367
Booktype counter: 500, Booktype selected in EEPROM, command version 2

12:28:00 μμ #6 Text 0 File DVDR.cpp, Line 5367
Booktype counter: 500, Booktype selected in EEPROM, command version 2

12:28:00 μμ #7 Text 0 File Reader.cpp, Line 126
Reader running

12:28:00 μμ #8 Text 0 File Writer.cpp, Line 124
Writer _NEC DVD_RW ND-3500AG running

12:28:00 μμ #9 ISO9660GEN -11 File geniso.cpp, Line 3899
First writeable address = 0 (0x00000000)

12:28:01 μμ #10 ISO9660GEN -11 File geniso.cpp, Line 3899
First writeable address = 0 (0x00000000)

12:28:01 μμ #11 Text 0 File Burncd.cpp, Line 3173
Turn on Disc-at-once, using DVD media

12:28:01 μμ #12 Text 0 File DlgWaitCD.cpp, Line 247
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 2285791 (507:57.16, 4464MB)

12:28:01 μμ #13 Text 0 File DlgWaitCD.cpp, Line 259
Write in overburning mode: NO

12:28:01 μμ #14 Text 0 File DlgWaitCD.cpp, Line 2162
Recorder: _NEC DVD_RW ND-3500AG, Media type: DVD-R
Disc Manufacturer: MCC 02 - RG20
Disc Application Code: 64, Disc Physical Code: 193

12:28:01 μμ #15 Text 0 File DlgWaitCD.cpp, Line 420
>>> Protocol of DlgWaitCD activities: <<<
=========================================

12:28:01 μμ #16 Text 0 File ThreadedTransferInterface.cpp, Line 813
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (CTransferItem)
2 indices, index0 (150) not provided
original disc pos #0 + 2285792 (2285792) = #2285792/507:57.17
relocatable, disc pos for caching/writing not required/required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2285792 blocks [_NEC DVD_RW ND-3500AG]
--------------------------------------------------------------

12:28:01 μμ #17 Text 0 File ThreadedTransferInterface.cpp, Line 984
Prepare recorder [_NEC DVD_RW ND-3500AG] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4681302016, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_RecDep_|_CtrlAdr_
0 | lead-in | 0 | 0x00 | 0x41
0 | 1 | 0 | 0x00 | 0x41
0 | 1 | 1 | 0x00 | 0x41
2285792 | lead-out | 1 | 0x00 | 0x41

12:28:01 μμ #18 Phase 24 File dlgbrnst.cpp, Line 1855
Έναρξη caching των αρχείων

12:28:01 μμ #19 Text 0 File Burncd.cpp, Line 4183
Cache writing successful.

12:28:01 μμ #20 Phase 25 File dlgbrnst.cpp, Line 1855
Caching των αρχείων ολοκληρώθηκε

12:28:01 μμ #21 Phase 36 File dlgbrnst.cpp, Line 1855
Έναρξη εγγραφής στα 8x (11.080 KB/s)

12:28:01 μμ #22 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

12:28:01 μμ #23 Text 0 File dlgbrnst.cpp, Line 1713
Set remaining time: 7:07,579 (427579ms) -> OK

12:28:01 μμ #24 Text 0 File DVDR.cpp, Line 1942
Recording mode: Sequential Recording Mode

12:28:01 μμ #25 Text 0 File Mmc.cpp, Line 20513
Set BUFE: supported -> ON

12:28:01 μμ #26 Text 0 File DVDR.cpp, Line 2083
Start write address at LBA 0
DVD high compatibility mode: Yes

12:28:01 μμ #27 Text 0 File Cdrdrv.cpp, Line 8128
---- DVD Structure: Physical Format Information (00h) ----
Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 5
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26127F h
End Sector Number in Layer 0: 0 h
Data in Burst Cutting Area (BCA) does not exist
Start sector number of the current Border-Out: 2FE10 h
Start sector number of the next Border-In: 2FFA0 h
Media Specific [16..63]:
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 02 FE 10 00 02 FF A0 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

12:28:01 μμ #28 Text 0 File DVDR.cpp, Line 5367
Booktype counter: 500, Booktype selected in EEPROM, command version 2

12:28:01 μμ #29 Text 0 File DVDR.cpp, Line 5367
Booktype counter: 500, Booktype selected in EEPROM, command version 2

12:28:01 μμ #30 Text 0 File DVDR.cpp, Line 5367
Booktype counter: 500, Booktype selected in EEPROM, command version 2

12:28:01 μμ #31 Text 0 File DVDR.cpp, Line 4661
Drive: _NEC DVD_RW ND-3500AG
Booktype request: DVD-ROM, write to RAM
select Booktype setting from RAM

12:28:07 μμ #32 SCSI -31 File Cdrdrv.cpp, Line 1442
SCSI Exec, HA 1, TA 0, LUN 0, buffer 0x0A510000
Status: 0xE6 (0x0E, SCSI_BUFFER_TO_BIG)
HA-Status 0x10 (0x0A, SCSI_HASTAT_REQUEST_SENSE_FAILED)
TA-Status 0x00 (0x00, OK)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x26
Sense Qual: 0x02
CDB Data: 0x2A 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0xF0 0x00 0x05 0x00 0x00 0x00 0x00 0x00
0x00 0x00 0x00 0x00 0x26 0x02

12:28:07 μμ #33 SCSI -31 File Cdrdrv.cpp, Line 1442
SCSI Exec, HA 1, TA 0, LUN 0, buffer 0x0ACC3000
Status: 0xE6 (0x0E, SCSI_BUFFER_TO_BIG)
HA-Status 0x10 (0x0A, SCSI_HASTAT_REQUEST_SENSE_FAILED)
TA-Status 0x00 (0x00, OK)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x26
Sense Qual: 0x02
CDB Data: 0x2A 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0xF0 0x00 0x05 0x00 0x00 0x00 0x00 0x00
0x00 0x00 0x00 0x00 0x26 0x02

12:28:07 μμ #34 Text 0 File Mmc.cpp, Line 18159
Writer-Buffer for _NEC DVD_RW ND-3500AG\H1 T0 reduced to 32768Bytes

12:28:07 μμ #35 Text 0 File Cdrdrv.cpp, Line 1294
12:28:07.553 - _NEC DVD_RW ND-3500AG\H1 T0 : Queue again later
************************************************** **************
May you know if there is any connection with the fact that I've not installed sp2?
Thanks for your help so far.

[Taelon]

wow, it really is in Greek

Turn DMA mode ON for your HardDrive and Burner, you should find instructions in the FAQs.

[cynthia]

Συσκευή εγγραφής: <_NEC DVD_RW ND-3500AG> Έκδοση: 2.16 - HA 1 TA 0 - 6.3.1.20

Your installed firmware version is very old. Latest is ver 2.1A.

http://forum.rpc1.org/dl_firmware.php?download_id=1904

Could be good to update your Nero version also. It's free.

https://www.nero.com

[elecen2003]

I have finally tried to update the firmware ,even htoygh I was afraid, but the flash operation stopped and said that there was a flash error. (I was logged on in the safe mode and as administrator). So I have left the things as they were. My current situation is :
-the dvd-rw works but writes a dvd in 25 minutes.
-1 out of 2 or 3 dvd is damaged after failing SCSI command
-I still have to hold DMA inactive, otherwise Nec does not work.

By the way I have installed SP2 but not any real result.

[Taelon]

Please try again to flash the firmware, some flashing software requires the computer to be in "real DOS" mode, I do not know which firmware you used they usually come with very good instructions, be sure to follow them completely.

Did you try to update Nero?