xvid freezes with TMPGE

[macyman]

I have been having problems encoding with TMPGE (latest version) ever since I tried loading XVID .avi file.
I can't even get started because I get ths following
message: "read error occured at address BFF7A125 of module
KERNEL32.DLL with 0078FF14". The computer even crashes sometimes as well when trying to get into TMPGE. Ok, from reading through some forums I see that maybe I should uninstall TMPGE..would that help?
If so, how DO you uninstall it as there is no uninstall option?
Any other suggestions...I am getting very frustrated

[Batman]

Try the vcdhelp.com guides.

[macyman]

tmpge freezes

I already did..or I wouldn't have tried here!

[Batman]

Load the xvid file into Virtualdub and post the "file information". TMPGEnc for instance won't handle AC3 audio or even vbr mp3.

Alternatively you can attempt to change the xvid file to divx 5 using the avi4cc changer.

[macyman]

Ok, thanks..I'll try. The problem now is that TMPGE
will not even start because I keep getting that
stupid error message.