Xilisoft Converting HD Help

[meftw]

Hey everyone. I'm currently using an Insignia HD Camcorder and trying to convert the video since it lags on my media players. I decided to try out Xilisoft and it converts fine...except for the fact that there are two images of the same video showing up. Essentially it looks like the original video...

[rkwbw]

I have a licensed copy of Video Converter Ultimate. For some reason I cannot get a video "preview" on any file. I can get a preview on a picture "merge" input, but not a file. In other words, the screen is dark!!

When I first installed this program there was an error...