Help!!! Computer problem thats driving me crazy!!

[Daddy Fat Sacks]

Hi, I'm hoping someone here can help me. I have windows xp, and for the last week or so My wife and daughters account will not load web pages that contain macromedia flash or shockwave. I have tried to dwonload them but it wont let me. My acount is fine. Everything works.My friend suggested that i try to download xp service pack 2 and when i tried it wouldnt let me. Any suggestions will help me greatly. Thanks for your time.

[geno888]

Welcome to the forum

Many flash objects are activeX. Check if your firewall is set to block activeX. Be careful: some activeX are dangerous

[Daddy Fat Sacks]

OK. I'll ccross my fingers and try that. Thanks

[geno888]

I found another thing: check in options of Internet Explorer (see image)

[Daddy Fat Sacks]

Thanks geno, but i have already tried that earlier. Just to be sure i just dbl checked and it's the same thats on your photo. I hate not being able to figure this out. Computers are not my strong point.

[geno888]

I have another suggestion.

Please give me some time to prepare the image

Here I am

Go to Internet options and select "Programs" and then "Manage addons"

Then select "Shockwave flash object" and then "Update" button

Try if this works to install the shockwave active X

[Cambion7]

I have a question. Are their accounts "Limited User" accounts? If so you may want to temporarily make them admins, do the install, then revert back to limited.

Cam

[Daddy Fat Sacks]

OK, when i go to internet options all that come up is internet properties and there is no manage button like in your photo. Maybe i'm going to the wrong place. Control panel then internet options. right???
And for your question Cam yes, both of them are admin accounts.

[geno888]

OK, when i go to internet options all that come up is internet properties and there is no manage button like in your photo. Maybe i'm going to the wrong place. Control panel then internet options. right???
And for your question Cam yes, both of them are admin accounts.

You should open a window of Internet Explorer and then select menu "Tools" and "Internet Options". From here follow the images I posted previously.

Sorry for not being clear previously

[Daddy Fat Sacks]

Same thing Geno. No manage add-ons button there. This is crazy.

[geno888]

What version of IE do you have? Maybe this feature is only on latest release of IE6, and maybe was service pack 2 of windows XP that added this.

In your first post you said that SP2 failed. Can you explain better? What error do you get?

[Daddy Fat Sacks]

Yeah when i went to download it it froze up on me and gave me this error code....0x 800A01AE. I checked the boards there and found nothing really helpfull. How do i find out what version of ie i have?

[geno888]

For IE simply go on menu "Help" --> "About"

For the version of windows go to desktop and right click on "myComputer" --> "Properties".

[Daddy Fat Sacks]

OK IE ver 6.0
windows XP home ed. SP1

[geno888]

So probably was SP2 that installed that feature on my computer.

I searched a link for service pack2, but the only I found was windows update.

If you do a windows update it can require a very big download, because service pack 2 is a rather big file (200 MB if I'm not wrong).

Try to search here if you can download the latest version of flash player

http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash&P2_Platform=Win32&P3_Browser_Version=MSIE