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Stupid Stupid me...my computer had a bad virus, that I coulnd't fix. I took it to a "computer hospital" for them to take care of it. I get my PC back, and the dvd cd r doesn't work. I'm not really good with computer harware/software...hence why im here. The Drive isn't even showing up under the my computer menu. I called the place that work on it for me, and they said i should DL Windvd...im not paying for software that i should not have to. please help me out if u can. the writer is a HP DVD Writer 640c. I went on the HP website....they were no help. they don't even have the 640c listed on there...just a 640i, and a 640e...HELP!
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When you say the drive isn't showing up under your 'My Computer' menu, I assume you are meaning that the 'My Computer' window that shows two panes (left side and right side) where the hard drives are showing up on the left, that your DVD Recorder isn't there?
Assuming they didn't crack open your case and disconnect the power or ribbon cable from the drive, you should check the Device Manager to see if it shows up there. You may also want to generate a system information report by running "System Information" from your computer, select File/Save and save it to a file, and post it as an attachment here. That will provide those of us who may be able to help you with information that may be of use.
There could be a number of causes: Drivers for the IDE channel where the recorder is connected to may be corrupt/missing. The drivers for the recorder itself could be corrupt/missing. Or simply disabled via the device manager.
Regards,
Cambion7
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"In space, nobody can hear you cha cha cha...."
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like i said, im kinda computer stupid
Dont knwo how to do that lol
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What is your operating system? If XP left-mouse click on Start then hover over 'All Programs' then hover over 'Accessories' then 'System Tools'. Then click on "System Information". Once the program queries your system (the disc activity stops) click on File then Save and save it to your hard drive. You should be able to reply to this post and attach the saved file. Let us know how far you get.Originally Posted by Cashlike i said, im kinda computer stupid Dont knwo how to do that lol
One other solution.... the drive was working, even with the virus, and now they messed it up and should be fixed for free.
Regards,
CamLike the info in these forums? Want to contribute? Click here to Register for Free!
"In space, nobody can hear you cha cha cha...."
- ConfidenceComment
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2 choices,
1. take it back and see if something worked loose in transit(cable?)
(does the drive door open?) light come on?
2. open the case yourself and check the cablesComment
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I opened it up and checked it...they all look like they are plugged in. You think maybe it could have gotten fried or sumthin? how many things are suppose to be plugged in?Comment
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power cable going back to the power supply and a flat ribbon cable going down to the motherboardComment
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Yupp, they all plugged in. This is pissin me off...Comment
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Maybe try to uninstall your IDE controller drivers in the device manager then reboot so they re-install? A far reach but worth a try. Just visit this link and scroll through until you get to the bit about uninstalling the drivers. Please get back to us and let us know how this works.
Regards,
CamLike the info in these forums? Want to contribute? Click here to Register for Free!
"In space, nobody can hear you cha cha cha...."
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ok, I just typed this hole thing out, and then it told me i wasnt logged in, then told me it was an invalid post. So I have to retype the hole thing...Yay for me
Ok, I went to the link u gave me, found sumthin weird. I have 2 primary IDE's and 2 Secondary IDE's
THE FIRST TIME I WROTE THIS..I typed out what they all said under properties>>Advanced Settings. However, I'm not going to do that again! As i'm thinking about it, you prob have all that info with the system thing I sent you.
Anyway...I would try the tutorial you posted, but I don't know wich one is wich, and I don't want to unistall one, and screw sumthin up. I don't think that I told u what my PC is before, maybe that will help a little bit. It's an AlienWare Area-51. The specs on the website are not the same as mine, as mine is custom. I have a 3 page print out of all the crap in it, so if you need to know anything, just ask!
by the way,Thanks for all the help, not many people would help this much.
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best to uninstall all, but if your drivers are flackey, both sets will come back after rebootingComment
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So I unistalled them and what not, and they auto reinstalled themselves just like you said. DL Windvd...and guess what. No Go. Still not workin. I know everything is pilugged in cause I double checked it like 32 times, the light comes on when I put a dics in, but it doesn't spin. The drivers that I had said I found on the HP site are not the ones for my DVD writer (640c)..so do think I just should just order the other one (640e)...or you think it won't work?Comment
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go into control panel and add/remove programs and uninstall any intel application accelerator or driversComment
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Holy ****, what the hell for? lol
And I know you guys are prob. gettin really annoyed with me, so I'm gonna say, Thanks Again for all the helpComment
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