Help! Dvd Burner... is it broken?

[lousiepoo]

Hi There,

My computer is under a year old and recently, after having worked properly since i purchased it and having burned a number of dvds in that time it started playing up. When i attempt to burn movies to a dvd using dvd shrink and/or nero it makes a grinding noise. Sometimes it doesn't make that noise but returns me a disc that has some information written on it but gaps in between. I am able to rip the information from an existing dvd with no problems and i am also able to burn to cds using the same driver with no problems whatsoever so i wonder if it is actually the driver or a setting that may be incorrect. My Pc is still under warranty but the only way tech support will help me is if i do a system restore to the original purchase package, which means i lose everything on the pc since then. Including about 60 gig of files i've personally created. When i asked them what i should do about this they said i need to back them up and when i asked how they said i can burn them to dvd. Yet there in lies the problem...

Does anyone have any theories on how to fix this problem or should i just purchase a new burner?

Thanks.

Louise

[lousiepoo]

Also...

This might help also. Its a message that was delivered to me today when i tried to burn a dvd...

Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.59, size=160016 bytes, created 16/12/2003 8:18:06 PM
Nero API version: 6.3.1.11
Using interface version: 6.3.1.4
Installed in: C:\Program Files\Ahead\Nero\
Application: ahead\Nero - Burning Rom
Recorder: <HL-DT-ST DVDRRW GCA-4164B>Version: E.D0 - HA 2 TA 0 - 6.3.1.11
Adapter driver: <atapi> HA 2
Drive buffer : 2048kB
Bus Type : via Inquiry data (1) -> ATAPI, detected: ATAPI
Connected to MMC as unknown drive with class-nr : 11
Drive is autodetected - recorder class: DVD+R9 DL recorder

=== Scsi-Device-Map ===
DiskPeripheral : ST380013AS atapi Port 0 ID 0 DMA: On
CdRomPeripheral : HL-DT-ST DVDRRW GCA-4164B atapi Port 2 ID 0 DMA: On

=== CDRom-Device-Map ===
HL-DT-ST DVDRRW GCA-4164 E: CDRom0
=======================

AutoRun : 1
Excluded drive IDs:
CmdQueuing : 1
CmdNotification: 2
WriteBufferSize: 66060288 (0) Byte
ShowDrvBufStat : 0
EraseSpeed : 0
BUFE : 0
Physical memory : 446MB (457200kB)
Free physical memory: 122MB (125276kB)
Memory in use : 72 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

17.12.2006
NeroAPI
10:52:08 AM #1 Phase 112 File APIProgress.cpp, Line 269
DVD-Video files reallocation started

10:52:08 AM #2 Phase 114 File APIProgress.cpp, Line 269
DVD-Video files reallocation completed (no file modified)

10:52:08 AM #3 Phase 111 File APIProgress.cpp, Line 269
DVD-Video files sorted

10:52:08 AM #4 Text 0 File Reader.cpp, Line 118
Reader running

10:52:08 AM #5 Text 0 File Writer.cpp, Line 124
Writer HL-DT-ST DVDRRW GCA-4164B running

10:52:08 AM #6 Text 0 File AudioCompilationImpl.cpp, Line 817
DRM: StartDrmRecording(RealRec:1, ImageRec:0, Copies:1)
DRM: Beginning burn process.

10:52:08 AM #7 ISO9660GEN -11 File geniso.cpp, Line 3899
First writeable address = 0 (0x00000000)

10:52:09 AM #8 ISO9660GEN -11 File geniso.cpp, Line 3899
First writeable address = 0 (0x00000000)

10:52:09 AM #9 Text 0 File Burncd.cpp, Line 3196
Turn on Disc-At-Once, using DVD media

10:53:50 AM #10 Text 0 File DlgWaitCD.cpp, Line 244
Last possible write address on media: 2295103 (510:01.28, 4482MB)
Last address to be written: 2286127 (508:01.52, 4465MB)

10:53:50 AM #11 Text 0 File DlgWaitCD.cpp, Line 249
Write in overburning mode: FALSE

10:53:50 AM #12 Text 0 File DlgWaitCD.cpp, Line 2107
Recorder: HL-DT-ST DVDRRW GCA-4164B, Media type: DVD+R
Disc Manufacturer ID: MCC, Media Type ID: 003, Product revision number: 0
Disc Application Code: 0, Extended Information Indicators: 3

10:53:50 AM #13 Text 0 File DlgWaitCD.cpp, Line 410
>>> Protocol of DlgWaitCD activities: <<<
=========================================
Insert empty disc to write to.
(Medium in drive: unknown. Medium required by compilation: DVD+R/RW, DVD-R/RW, DVD+R9 Double Layer.)

10:53:50 AM #14 Text 0 File ThreadedTransferInterface.cpp, Line 813
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (CTransferItem)
2 indices, index0 (150) not provided
original disc pos #0 + 2286128 (2286128) = #2286128/508:1.53
relocatable, disc pos for caching/writing not required/required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2286128 blocks [HL-DT-ST DVDRRW GCA-4164B]
--------------------------------------------------------------

10:53:50 AM #15 Text 0 File ThreadedTransferInterface.cpp, Line 982
Prepare recorder [HL-DT-ST DVDRRW GCA-4164B] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4681990144, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_RecDep_|_CtrlAdr_
0 | lead-in | 0 | 0x00 | 0x41
0 | 1 | 0 | 0x00 | 0x41
0 | 1 | 1 | 0x00 | 0x41
2286128 | lead-out | 1 | 0x00 | 0x41

10:53:50 AM #16 Phase 24 File APIProgress.cpp, Line 269
Caching of files started

10:53:50 AM #17 Text 0 File Burncd.cpp, Line 4206
Cache writing successful.

10:53:50 AM #18 Phase 25 File APIProgress.cpp, Line 269
Caching of files completed

10:53:50 AM #19 Phase 36 File APIProgress.cpp, Line 269
Burn process started at 8x (11,080 KB/s)

10:53:50 AM #20 Text 0 File ThreadedTransferInterface.cpp, Line 2345
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

10:53:50 AM #21 Text 0 File Cdrdrv.cpp, Line 8063
---- DVD Structure: Physical Format Information (00h) ----
Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD+R (10), Part Version: 1
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26053F h
End Sector Number in Layer 0: 0 h
Data in Burst Cutting Area (BCA) does not exist
Disc Application Code: 0 / 0 h
Extended Information indicators: 3 h
Disc Manufacturer ID: MCC.....
Media type ID: 003
Product revision number: 0
Number of Physical format information bytes in use in ADIP up to byte 63: 56
Media Specific [16..63]:
00 00 03 4D 43 43 00 00 - 00 00 00 30 30 33 00 38 ...MCC.....003.8
23 54 37 12 02 3C 6C 02 - A0 69 15 15 0B 0B 08 08 #T7..<l..i......
01 19 1B 0C 0C 0B 0C 00 - 00 00 00 00 00 00 00 00 ................

10:53:50 AM #22 Text 0 File DVDPlusRW.cpp, Line 618
Start write address at LBA 0
DVD high compatibility mode: Yes

11:01:17 AM #23 SCSI -1119 File Cdrdrv.cpp, Line 1441
SCSI Exec, HA 2, TA 0, LUN 0, buffer 0x00BC0000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x04 (KEY_HARDWARE_ERROR)
Sense Code: 0x09
Sense Qual: 0x03
CDB Data: 0x2A 0x00 0x00 0x1C 0xA9 0x20 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x04 0x00 0x00 0x00 0x00 0x0E
0x00 0x00 0x00 0x00 0x09 0x03

11:01:17 AM #24 CDR -1119 File Writer.cpp, Line 304
Track following error

11:01:17 AM #25 Text 0 File ThreadedTransfer.cpp, Line 229
all writers idle, stopping conversion

11:01:17 AM #26 Text 0 File ThreadedTransfer.cpp, Line 223
conversion idle, stopping reader

11:01:17 AM #27 Phase 38 File APIProgress.cpp, Line 269
Burn process failed at 8x (11,080 KB/s)

11:01:17 AM #28 Text 0 File AudioCompilationImpl.cpp, Line 828
DRM: DRM burn session terminated.

11:01:17 AM #29 Text 0 File AudioCompilationImpl.cpp, Line 857
DRM: Closing entire DRM handling. Bye.


Existing drivers:
File 'Drivers\PXHELP20.SYS': Ver=2.03.32a, size=20640 bytes, created 25/04/2005 3:03:00 AM (Prassi/Veritas driver for win 2K)

[Chewy]

if the 60 gig files are important then buy an external hard drive and back them up, then do a system restore reload and have them send you another burner, that one is probably toast?

[colum maher]

Hi There,

My computer is under a year old and recently, after having worked properly since i purchased it and having burned a number of dvds in that time it started playing up. When i attempt to burn movies to a dvd using dvd shrink and/or nero it makes a grinding noise. Sometimes it doesn't make that noise but returns me a disc that has some information written on it but gaps in between. I am able to rip the information from an existing dvd with no problems and i am also able to burn to cds using the same driver with no problems whatsoever so i wonder if it is actually the driver or a setting that may be incorrect. My Pc is still under warranty but the only way tech support will help me is if i do a system restore to the original purchase package, which means i lose everything on the pc since then. Including about 60 gig of files i've personally created. When i asked them what i should do about this they said i need to back them up and when i asked how they said i can burn them to dvd. Yet there in lies the problem...

Does anyone have any theories on how to fix this problem or should i just purchase a new burner?

Thanks.

Louise

The LG HL-DT-ST DVD +-RWGWA 4264b drive on my PC suddenly stopped recognising that the drive supports DVD immediately after updating Cineplayer as requested by Dell. The solution to the problem is that the firmware to support the DVD has "burn out" from dell engineer who tried to reload vererything form the intel chipset firmware down. The solution is to buy a new drive. I dont know if I believe this as it seemed to be to miuch of a coincidence that it happened immediately after the Cineplayer patch.

Any comments form any one else. This drive seems to be a load of rubbish.

[Chewy]

welcome to dellhell and incompetent support

by the way there's a little button called new post

in the mean time please do the following

http://forum.digital-digest.com/showpost.php?p=423201&postcount=20

[NightbladeXX]

well burners are cheap nowadays so it comes down to the money issue. So, How much is your time worth?

newegg LINK

the heading today shows a nice Lite-On for $38