chatting with dell support......

[atifsh]

9:06:34 PM <!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" oreferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"> <v:stroke joinstyle="miter"/> <v:formulas> <v:f eqn="if lineDrawn pixelLineWidth 0"/> <v:f eqn="sum @0 1 0"/> <v:f eqn="sum 0 0 @1"/> <v:f eqn="prod @2 1 2"/> <v:f eqn="prod @3 21600 pixelWidth"/> <v:f eqn="prod @3 21600 pixelHeight"/> <v:f eqn="sum @0 0 1"/> <v:f eqn="prod @6 1 2"/> <v:f eqn="prod @7 21600 pixelWidth"/> <v:f eqn="sum @8 21600 0"/> <v:f eqn="prod @7 21600 pixelHeight"/> <v:f eqn="sum @10 21600 0"/> </v:formulas> <vath o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"/> <o:lock v:ext="edit" aspectratio="t"/> </v:shapetype><v:shape id="Picture_x0020_5" o:spid="_x0000_i1045" type="#_x0000_t75" alt="Customer" style='width:12pt;height:12pt;visibility:visible; mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image001.png" o:title="Customer"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> Atif<o></o>
1: can i use new E7200 c2d processor with my optiplex 745?<o></o>
9:07:21 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_6" o:spid="_x0000_i1044" type="#_x0000_t75" alt="Agent" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image003.png" o:title="Agent"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> SMB_Dania_180738 <o></o>
Hello Atif, please allow me 4 minutes to pull up your records.<o></o>
9:11:09 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_7" o:spid="_x0000_i1043" type="#_x0000_t75" alt="Agent" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image003.png" o:title="Agent"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> SMB_Dania_180738 <o></o>
Thanks for waiting Atif.<o></o>
9:11:21 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_8" o:spid="_x0000_i1042" type="#_x0000_t75" alt="Agent" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image003.png" o:title="Agent"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> SMB_Dania_180738 <o></o>
Atif, just to let you know your warranty contract expires until: 2010-02-07.<o></o>
9:11:56 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_9" o:spid="_x0000_i1041" type="#_x0000_t75" alt="Agent" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image003.png" o:title="Agent"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> SMB_Dania_180738 <o></o>
So you want to use that processor with the Optiplex 745, ok let me check some information about that system.<o></o>
9:12:06 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_10" o:spid="_x0000_i1040" type="#_x0000_t75" alt="Agent" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image003.png" o:title="Agent"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> SMB_Dania_180738 <o></o>
Allow me 5 minutes please.<o></o>
9:12:49 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_11" o:spid="_x0000_i1039" type="#_x0000_t75" alt="Customer" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image001.png" o:title="Customer"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> Atif Sheikh <o></o>
ok sure<o></o>
9:17:26 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_12" o:spid="_x0000_i1038" type="#_x0000_t75" alt="Agent" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image003.png" o:title="Agent"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> SMB_Dania_180738 <o></o>
Atif, I am still searching for that allow me 3 more minutes.<o></o>
9:17:49 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_13" o:spid="_x0000_i1037" type="#_x0000_t75" alt="Customer" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image001.png" o:title="Customer"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> Atif Sheikh <o></o>
ok<o></o>
9:20:04 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_14" o:spid="_x0000_i1036" type="#_x0000_t75" alt="Agent" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image003.png" o:title="Agent"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> SMB_Dania_180738 <o></o>
Atif thanks for waiting.<o></o>
9:20:34 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_15" o:spid="_x0000_i1035" type="#_x0000_t75" alt="Agent" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image003.png" o:title="Agent"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> SMB_Dania_180738 <o></o>
I was checking in my data base and the highest processor we have registered for that system is an E6700.<o></o>
9:22:05 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_16" o:spid="_x0000_i1034" type="#_x0000_t75" alt="Customer" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image001.png" o:title="Customer"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> Atif Sheikh <o></o>
well i know that what i want to know ....E7200 is recent release, it has same 1066 FSB, SO THATS WHY I WANTED TO KNOW<o></o>
9:23:54 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_17" o:spid="_x0000_i1033" type="#_x0000_t75" alt="Agent" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image003.png" o:title="Agent"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> SMB_Dania_180738 <o></o>
Well I would need more time to research for that, as you said it is a new release and we still don't have documented if that one will be supported by your system.<o></o>
9:24:06 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_18" o:spid="_x0000_i1032" type="#_x0000_t75" alt="Agent" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image003.png" o:title="Agent"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> SMB_Dania_180738 <o></o>
If you allow me 5 more minutes I can get some other documents and let you know.<o></o>
9:24:06 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_19" o:spid="_x0000_i1031" type="#_x0000_t75" alt="Customer" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image001.png" o:title="Customer"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> Atif Sheikh <o></o>
ok<o></o>
9:24:22 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_20" o:spid="_x0000_i1030" type="#_x0000_t75" alt="Customer" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image001.png" o:title="Customer"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> Atif Sheikh <o></o>
yes sure, pls<o></o>
9:28:39 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_21" o:spid="_x0000_i1029" type="#_x0000_t75" alt="Agent" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image003.png" o:title="Agent"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> SMB_Dania_180738 <o></o>
Thanks for waiting Atif.<o></o>
9:29:06 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_22" o:spid="_x0000_i1028" type="#_x0000_t75" alt="Agent" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image003.png" o:title="Agent"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> SMB_Dania_180738 <o></o>
According to some research I did, your system does not support this processor.<o></o>
9:29:32 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_23" o:spid="_x0000_i1027" type="#_x0000_t75" alt="Agent" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image003.png" o:title="Agent"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> SMB_Dania_180738 <o></o>
I also consulted an L2 technician just to confirm the information, and that is what we have found.<o></o>
9:29:46 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_24" o:spid="_x0000_i1026" type="#_x0000_t75" alt="Customer" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image001.png" o:title="Customer"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> Atif Sheikh <o></o>
ok thank you for this info.<o></o>
9:30:10 PM <!--[if gte vml 1]><v:shape id="Picture_x0020_25" o:spid="_x0000_i1025" type="#_x0000_t75" alt="Agent" style='width:12pt; height:12pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\Users\ATIFSH~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image003.png" o:title="Agent"/> </v:shape><![endif]--><!--[if !vml]--><!--[endif]--> SMB_Dania_180738 <o></o>
You are welcome Atif.<o></o>


took 24 mins for the info that E7200 doesnt work with 745

[atifsh]

9:30:23 PM Atif
how much ram i can use with this system? is it possible to use upto 8 gb 667 RAM?
9:30:47 PM SMB_Dania_180738
OK, let me check on that.
9:30:54 PM SMB_Dania_180738
Allow me 2 minutes please.
9:31:06 PM Atif Sheikh
sure
9:32:45 PM SMB_Dania_180738
Thanks for waiting again.
9:33:34 PM SMB_Dania_180738
I just checked and yes, your system supports up to 8GB. The memory speeds supported include 533, 667, and 800 MHz DDR2 memory.
9:34:42 PM Atif Sheikh
if i use 800 ram can i still go upto 8 gb?
9:36:09 PM SMB_Dania_180738
Yes, correct.

truth me system supports 4 gb max for 800 bus and 8 gb for 667

[atifsh]

then something my stupid brain can not get atall.....

9:36:39 PM SMB_Dania_180738
The memory the Optiplex 745 supports, depends on the type of chassis.
9:37:00 PM SMB_Dania_180738
In this case, the one you have supports what I told you.
9:37:34 PM SMB_Dania_180738
There is only one chassis that only supports 4GB or memory at 533 and 667 MHz speeds.

[ed klein]

I have had many problems with Dell too

My biggest problem with Dell is their optical drives for firmware updates.

Toshiba/Samsung (joint venture)
16X DVD optical drive
TSST CORP
TS-H653F SCSI
firmware D200

Samsung version
SH-S223F
firmware SB00

No listing for firmware update at the DEll site or at a search at google.com

Best I could find is with Samsung with their version firmware SB00



Even their XPS desktop does not even come close to the amount of room and storage in an Alienware desktop as far as optical drives and hard drives.

[dazuk1972]

Dell is the worst make going. My dad and my older brother used to work at Lynx Express where they loaded and unloaded lorries and the amount of Dell PC's as returns as faulty was incredible. Lynx Express took pride with the loading but so many people we sending the Dell PC's back. Anyone in England will know Dell have sold their PC's rock-bottom cheap with large-sized hard drives and RAM with other stuff at £299. This is because they can't sell them the way they planned and they had to knock off about 40 to 50% to get rid of them. I also noticed some Dell models as Desktop PC's are made so thin there's hardly any room for additional internal hardware. Dell are useless.

[Wombler]

took 24 mins for the info that E7200 doesnt work with 745

I wouldn't read too much into that as they didn't tell you why.

It may just require a simple BIOS update.

As to when Dell get around to implementing it is another matter.


Wombler

[atifsh]

my system supports 1066 bus max and support same bus Q6600 quad core ... but im not sure bout this new 45nm processor that have same 1066 bus but smaller die....

[Wombler]

my system supports 1066 bus max and support same bus Q6600 quad core ... but im not sure bout this new 45nm processor that have same 1066 bus but smaller die....

The die size is just the size of the actual chip on the wafer.

It's how it's packaged and connected that matters.

According to the Intel website it seems that the E7200 uses the same LGA775 socket type, the same packaging and has the same pin layout as the E6700 which Dell say your motherboard supports.

There may well be technical difficulties that we're not aware of that can't be fixed by a simple BIOS update but unless Dell actually tell you what the problem is then you don't really know where you stand.

Your difficulty here is that probably the only source of this information is Dell since they tend to use custom motherboards.

You could push them for a reason why, as for all we know there may already be a BIOS update in the pipeline that the customer support staff aren't yet aware of.

Depends on whether or not you think it's worth the effort though.


Wombler

[atifsh]

Depends on whether or not you think it's worth the effort though

it does... thats the cheapest good processor my system supports, or i get double prized Q6600... always can buy 800 bus c2d's that are pretty ok but i wanted 1066.

[Wombler]

it does... thats the cheapest good processor my system supports, or i get double prized Q6600... always can buy 800 bus c2d's that are pretty ok but i wanted 1066.

The Q6600 is very good value for money at the moment as Intel reduced their prices very recently and this should now be filtering through to retail prices.

It's also easily overclockable from what I've heard.

Good VFM option but as ever it depends on how much you've prepared to spend.


Wombler

[atifsh]

still price difference b/w the e7200 and Q6600 IS almost half for E7200.
[US$ converted 210$ for Q6600 and 134 for e7200 ]

[Chewy]

bios has to have the cpu code for support but more importantly the newer cpu with smaller die use lower voltage, something older motherboards don't always support

[atifsh]

perhaps tobe sure have to fine someone with e7200 on his/her mobo

[Wombler]

perhaps tobe sure have to fine someone with e7200 on his/her mobo

I suppose it depends on how desperate you are to upgrade.

If you're in no great hurry you could wait a while and see what info appears.

Presumably you'll not be the only one with this query.


Wombler

[atifsh]

Presumably you'll not be the only one with this query.

good point. no im not in a big hurry.

question for everyone.. should i go upto 8 gb 667 or get 4 gb of 800 ram on same syste.
right now i have 3 gb ram. i need 2 512 dims for office so i have to buy ram.

for 8gb i will buy two 2 gb sticks for now and then buy 2 more later.