The dumbiest thing somebody told me was when my Broadband went down and I phoned my ISP. I explained I couldn't get on-line, I told the man I shut down my PC, unplugged my cable modem from the mains, waited 60 seconds, plugged it back in, waited for the lights to stable themselves and I booted back up and still no internet. I was put on hold now and then while the man checked on things. I kept telling him they must have a fault at their end where everybody in my area got no internet from them but the man disagreed. The dumb thing he told me was, he told me to give him my e-mail address and he'll e-mail me some instructions on what else to try. I asked him, "How can I get to my e-mails when I can't get on-line, that's the point in my phone call?" Then the penny dropped and he felt like a fool. He realised I couldn't get to my e-mails and if I could I wouldn't have phoned in the first place and I wouldn't have needed the instructions.
Darren.
Darren.
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