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I have been fed up with Sony lately.
A month or so ago, I called about my portable 8" DVD player. This is the model seen at almost all Sony Style stores, only I got it before it went mainstream (it was brand new at Best Buy and they didn't have displays in every store like they do now).
I called them about 11 months into the 1 year warranty, as something started to break in the motor. After 15-30 minutes of watching a DVD, it would just stop spinning and hence freeze. The only solution I found is to turn it off and on again. But then I have to wait a minute or two for the loading process.
I called Sony and asked if I could get a replacement. The gentleman (Indian, of course) explained that I was out of warranty. I asked "But don't I have a 1-year warranty?" He said "You have a 1 year parts and 90 days labor warranty". I said "If I get a replacement... that's PARTS, not LABOR, how the heck am I out of warranty?" To which he replied that he needed to put me on hold and talk to a supervisor. A few minutes later, he said that there was no way to repair it, and it would cost me $33 to replace it. I told him to shove off and hung up.
Just a few days ago, I called about a pair of headphones that were broken. I've been using Sony's foldable over-the-head earphones for years, and it seems that every few months I have to replace them. I thought to myself, I mayaswell take up THEIR time since they have such a short life span. Now, of course, headphones have no serial number, so they can't look up warranty status.
The lady asked me when I bought them, I said "around Christmas", since I didn't even remember... and she said it was only a 90 day warranty. (Funny, last year it was a 1 year) She then said it would take $54 to fix them. I was like "$54? On a $15 pair of headphones? Go kill yourself" and again hung up.
Anyone else fed up at major electronics companies' lack of support? That first guy clearly had NO IDEA what he was doing, as it was within the 1 year parts warranty and I should have been able to get a free replacement. I may have my mom call back, she typically won't stop nagging until they do replace whatever needs replacing.
A month or so ago, I called about my portable 8" DVD player. This is the model seen at almost all Sony Style stores, only I got it before it went mainstream (it was brand new at Best Buy and they didn't have displays in every store like they do now).
I called them about 11 months into the 1 year warranty, as something started to break in the motor. After 15-30 minutes of watching a DVD, it would just stop spinning and hence freeze. The only solution I found is to turn it off and on again. But then I have to wait a minute or two for the loading process.
I called Sony and asked if I could get a replacement. The gentleman (Indian, of course) explained that I was out of warranty. I asked "But don't I have a 1-year warranty?" He said "You have a 1 year parts and 90 days labor warranty". I said "If I get a replacement... that's PARTS, not LABOR, how the heck am I out of warranty?" To which he replied that he needed to put me on hold and talk to a supervisor. A few minutes later, he said that there was no way to repair it, and it would cost me $33 to replace it. I told him to shove off and hung up.
Just a few days ago, I called about a pair of headphones that were broken. I've been using Sony's foldable over-the-head earphones for years, and it seems that every few months I have to replace them. I thought to myself, I mayaswell take up THEIR time since they have such a short life span. Now, of course, headphones have no serial number, so they can't look up warranty status.
The lady asked me when I bought them, I said "around Christmas", since I didn't even remember... and she said it was only a 90 day warranty. (Funny, last year it was a 1 year) She then said it would take $54 to fix them. I was like "$54? On a $15 pair of headphones? Go kill yourself" and again hung up.
Anyone else fed up at major electronics companies' lack of support? That first guy clearly had NO IDEA what he was doing, as it was within the 1 year parts warranty and I should have been able to get a free replacement. I may have my mom call back, she typically won't stop nagging until they do replace whatever needs replacing.
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