Shrek 2 Backup burn failed

[lillith]

hi there...

i am new so please forgive me....i have searched through this forum and have not yet found an answer to my problem. i am fairly computer iliterate so please help using small words

i have been trying now for approx 6 hours to back up my copy of Shrek 2, i keep getting error messages (if i don't get help soon i will chew open my own wrists or break out the kerosene and matches and light this comp up!!! j/k). the first error i got was when tring to shrink...due to encryptions. so... i then used DVD Decrypter and after a 'cyclic redundancy check' error message and subsequent cleaning of the disk i got through that one as well...so far so good. so now i have a very large ISO image...i then started up DVD Shrink...had a couple of problems but managed to analyse and encode ISO image and after removing the spanish language option (file was still too large for disk) i attempted to burn. nope. got a 'burn failed'
btw i am operating an LG External Super Multi DVD Rewriter. Model GSA 5120D with all formats compatable. i have successfully backed up approx 50 disks and this is my first failure i have been using Memorex DVD-R 4X disks and have also tried burning at a slower speed (2X)
please help before all my hair falls out from stress!!

here is my Nero log....and thanks in advance

Nero version: 6.3.1.12 (Nero Express)
Recorder: <HL-DT-ST DVDRAM GSA-5120D>Version: A102 - HA 2 TA 0 - 6.3.1.12
Adapter driver: <> HA 2
Drive buffer : 2048kB
Bus Type : via Inquiry data (1) -> ATAPI, detected: ?
Connected to MMC as unknown drive with class-nr : 11
Drive is autodetected - recorder class: DVD+R9 DL recorder
CD-ROM: <QSI CDRW/DVD SBW242U>Version: UD25 - HA 0 TA 0 - 6.3.1.12
Adapter driver: <atapi> HA 0

=== Scsi-Device-Map ===
CdRomPeripheral : QSI CDRW/DVD SBW242U atapi Port 0 ID 0 DMA: On
DiskPeripheral : TOSHIBA MK3021GAS atapi Port 1 ID 0 DMA: On

=== CDRom-Device-Map ===
QSI CDRW/DVD SBW242U D: CDRom0
HL-DT-ST DVDRAM GSA-5120 E: CDRom1
=======================

AutoRun : 1
Excluded drive IDs:
CmdQueuing : 1
CmdNotification: 2
WriteBufferSize: 74448896 (0) Byte
ShowDrvBufStat : 0
EraseSpeed : 0
BUFE : 0
Physical memory : 511MB (523604kB)
Free physical memory: 212MB (217960kB)
Memory in use : 58 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

9.11.2004
UDF/ISO compilation
12:43:20 PM #1 Phase 112 File dlgbrnst.cpp, Line 1836
DVD-Video files reallocation started

12:43:20 PM #2 Phase 114 File dlgbrnst.cpp, Line 1836
DVD-Video files reallocation completed (no file modified)

12:43:20 PM #3 Text 0 File Isodoc.cpp, Line 6065
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : FALSE
Allow more than 255 characters in path : FALSE
Write ISO9660 ;1 file extensions : TRUE

12:43:20 PM #4 Phase 111 File dlgbrnst.cpp, Line 1836
DVD-Video files sorted

12:43:21 PM #5 Text 0 File Reader.cpp, Line 118
Reader running

12:43:21 PM #6 Text 0 File Writer.cpp, Line 124
Writer HL-DT-ST DVDRAM GSA-5120D running

12:43:21 PM #7 ISO9660GEN -11 File geniso.cpp, Line 3899
First writeable address = 0 (0x00000000)

12:43:21 PM #8 ISO9660GEN -11 File geniso.cpp, Line 3899
First writeable address = 0 (0x00000000)

12:43:21 PM #9 Text 0 File Burncd.cpp, Line 3167
Turn on Disc-at-once, using DVD media

12:43:21 PM #10 Text 0 File DlgWaitCD.cpp, Line 245
Last possible write address on media: 2297887 (510:38.37, 4488MB)
Last address to be written: 2286303 (508:04.03, 4465MB)

12:43:21 PM #11 Text 0 File DlgWaitCD.cpp, Line 257
Write in overburning mode: NO (enabled: CD)

12:43:21 PM #12 Text 0 File DlgWaitCD.cpp, Line 2137
Recorder: HL-DT-ST DVDRAM GSA-5120D, Media type: DVD-R
Disc Manufacturer: CMC MA - G. AF1
Disc Application Code: 64, Disc Physical Code: 193

12:43:21 PM #13 Text 0 File DlgWaitCD.cpp, Line 418
>>> Protocol of DlgWaitCD activities: <<<
=========================================

12:43:21 PM #14 Text 0 File ThreadedTransferInterface.cpp, Line 813
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (CTransferItem)
2 indices, index0 (150) not provided
original disc pos #0 + 2286304 (2286304) = #2286304/508:4.4
relocatable, disc pos for caching/writing not required/required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2286304 blocks [HL-DT-ST DVDRAM GSA-5120D]
--------------------------------------------------------------

12:43:21 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 982
Prepare recorder [HL-DT-ST DVDRAM GSA-5120D] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4682350592, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_RecDep_|_CtrlAdr_
0 | lead-in | 0 | 0x00 | 0x41
0 | 1 | 0 | 0x00 | 0x41
0 | 1 | 1 | 0x00 | 0x41
2286304 | lead-out | 1 | 0x00 | 0x41

12:43:22 PM #16 Phase 24 File dlgbrnst.cpp, Line 1836
Caching of files started

12:43:22 PM #17 Text 0 File Burncd.cpp, Line 4177
Cache writing successful.

12:43:22 PM #18 Phase 25 File dlgbrnst.cpp, Line 1836
Caching of files completed

12:43:22 PM #19 Phase 36 File dlgbrnst.cpp, Line 1836
Burn process started at 4x (5,540 KB/s)

12:43:22 PM #20 Text 0 File ThreadedTransferInterface.cpp, Line 2345
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

12:43:22 PM #21 Text 0 File dlgbrnst.cpp, Line 1694
Set remaining time: 14:10,342 (850342ms) -> OK

12:43:22 PM #22 Text 0 File DVDR.cpp, Line 1833
Recording mode: Sequential Recording Mode

12:43:22 PM #23 Text 0 File Mmc.cpp, Line 20173
Set BUFE: supported -> ON

12:43:22 PM #24 Text 0 File DVDR.cpp, Line 1974
Start write address at LBA 0
DVD high compatibility mode: Yes

12:43:22 PM #25 Text 0 File Cdrdrv.cpp, Line 8063
---- DVD Structure: Physical Format Information (00h) ----
Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 5
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26127F h
End Sector Number in Layer 0: 0 h
Data in Burst Cutting Area (BCA) does not exist
Start sector number of the current Border-Out: 2FE10 h
Start sector number of the next Border-In: 2FFA0 h
Media Specific [16..63]:
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 02 FE 10 00 02 FF A0 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

12:43:33 PM #26 Text 0 File Cdrdrv.cpp, Line 1293
12:43:33.605 - HL-DT-ST DVDRAM GSA-5120D\H2 T0 : Queue again later

12:49:10 PM #27 SCSI -1039 File Cdrdrv.cpp, Line 1441
SCSI Exec, HA 2, TA 0, LUN 0, buffer 0x0A300000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x04 (KEY_HARDWARE_ERROR)
Sense Code: 0x09
Sense Qual: 0x01
CDB Data: 0x2A 0x00 0x00 0x0D 0x0D 0xA0 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0x71 0x00 0x04 0x00 0x00 0x00 0x00 0x10
0x32 0x34 0x00 0x0C 0x09 0x01

12:49:10 PM #28 CDR -1039 File Writer.cpp, Line 304
Focus or tracking error

12:49:10 PM #29 Text 0 File ThreadedTransfer.cpp, Line 229
all writers idle, stopping conversion

12:49:10 PM #30 Text 0 File ThreadedTransfer.cpp, Line 223
conversion idle, stopping reader

12:49:10 PM #31 Text 0 File DVDR.cpp, Line 2201
EndDAO: Last written address was 855455

12:49:11 PM #32 Text 0 File dlgbrnst.cpp, Line 1694
Set remaining time: 0:00,000 (0ms) -> OK

12:49:11 PM #33 Text 0 File dlgbrnst.cpp, Line 1694
Set remaining time: 0:00,000 (0ms) -> OK

12:49:11 PM #34 Phase 38 File dlgbrnst.cpp, Line 1836
Burn process failed at 4x (5,540 KB/s)


Existing drivers:
File 'Drivers\ADPU160M.SYS': Ver=v3.60a (Lab01_N(johnstra).010529-2218), size=101888 bytes, created 17/08/2001 2:07:32 PM
File 'Drivers\PXHELP20.SYS': Ver=2.02.62a, size=20016 bytes, created 28/10/2003 4:02:00 AM (Prassi/Veritas driver for win 2K)
File 'Drivers\atapi.sys': Ver=5.1.2600.1211 (xpsp2.030422-1633), size=87296 bytes, created 23/04/2003 9:29:54 AM (Adapter driver for src)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

please help me....

[setarip]

"Focus or tracking error"

Indicative of a hardware or hardware-related problem.

Try using different/higher quality media, such as Ritek (Ther have been many posts indicating the apparent poor quality of Memorex media)

[lillith]

setarip...

thank you for your response and i'll give another media a try but what i don't understand is why the last 50 odd burns were fine....could it be just a bad batch??? should i attempt another package already purchased??

[setarip]

"could it be just a bad batch???"

Yes...

"should i attempt another package already purchased??"

You would have to make that decision. I've already offered my suggestion in ths regard, to wit:

Try using different/higher quality media, such as Ritek (There have been many posts indicating the apparent poor quality of Memorex media)

[lillith]

thanks again setarip...i know for next time to only buy higher quality discs. i DID take the chance and open another package (after making 5 other 'coasters' whats another $5 loss right??) and the DVD burned without a hitch!!!
i will look for Ritek tomorrow, however i'm in a very small eastern Canadian town..i may have difficulty wish me luck.

[setarip]

"i will look for Ritek tomorrow, however i'm in a very small eastern Canadian town..i may have difficulty"

Stay indoors and do an online search ;>}

[johne88]

you can find some real good deals on Ritek 4x and 8x...do a search and you will have good luck online!!

[cynthia]

Update your Nero to latest version - 6.6.0.1 - it's free. www.nero.com

Your firmware is not the latest one - you have A102 - latest is A104.

http://forum.rpc1.org/dl_firmware.php?download_id=1912

[lillith]

setarip & johne88...thanks for the insight. i have gone online and searched for Ritek and am presently ordering so this won't (hopefully) happen again.

cynthia....thanks!! i thought this WAS the most up-to-date Nero. i will update it right away.

you guys are great. thanks for all your help!

[setarip]

"thanks for all your help!"

My (Our) pleasure ;>}