Does this mean I have to buy a new DVD burner? [Different errors while burning]

[Lane]

Hi. I own a Toshiba Satellite M35. It comes with a Mat****a DVD-RAM UJ-820S writer. My software of choice is Nero Burning ROM 6.6.18. I used to have absolutely no problem with burning on pretty much any brand of media. However, lately, I've repeatedly gotten errors on brands I used to have no problem with.

Sometimes, the drive cannot read DVDs that I've burned with it. It says there's an unspecified I/O device error. This is irritating enough, but I can live with that.

However, the last 7 DVDs I've tried to burn have all failed to be completed. I get the range of errors from "illegal disc error" to "unspecified target error" to " "could not perform end of disc-at-once" to "power calibration error".

I do use the drive a lot, and have burned hundreds and hundreds of DVDs and CDs on it.

Is it just dying due to overuse? Do I have no recourse but to purchase an external burner for my laptop? I'd appreciate any input from someone more knowledgeable than I.

Thank you very much!

[LT. Columbo]

well given the amount of burns you have done, it could be possible the drive is trying to say goodbye. could you post your last burn log?

http://forum.digital-digest.com/showthread.php?t=57213

[codajohn]

Check your version of DVD drive firmware.

Sun Aug 14, 2005 8:42 pm Mat****a UJ-820S
MAT****A DVD-RAM UJ-820S - 1.00, 1003 / (Asus OEM) 1.00
No Region Free Firmware
RPC-2

--------------------------------------------------------------------------------

Edited by: Arzeno Last update: Tue Jan 24, 2006 12:05 am

[Lane]

This is a stupid question, but may I ask where I can check the firmware version? I can't find it in the Driver tab of the Device Manager.

The log of the last failure:

Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 10/26/2004 6:35:34 PM
Nero Version: 6.6.0.18
Internal Version: 6, 6, 0, 18e

Recorder: <mat****a dvd-ram="" uj-820s="">Version: 1.00 - HA 1 TA 0 - 6.6.0.18
Adapter driver: <atapi> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI
CD-ROM: <mat****a dvd-ram="" uj-820s="">Version: 1.00 - HA 1 TA 0 - 6.6.0.18
Adapter driver: <atapi> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : TOSHIBA MK8025GAS atapi Port 0 ID 0 DMA: Off
CdRomPeripheral : MAT****A DVD-RAM UJ-820S atapi Port 1 ID 0 DMA: On

=== CDRom-Device-Map ===
MAT****A DVD-RAM UJ-820S D: CDRom0
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 74448896 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 510MB (523184kB)
Free physical memory: 202MB (207356kB)
Memory in use : 60
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

13.6.2006
ISO compilation
1:07:43 PM #1 Text 0 File Isodoc.cpp, Line 6359
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 2 (Max. of 31 chars)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : FALSE
Allow more than 255 characters in path : FALSE
Write ISO9660 ;1 file extensions : TRUE

1:07:44 PM #2 Text 0 File Reader.cpp, Line 127
Reader running

1:07:44 PM #3 Text 0 File Writer.cpp, Line 122
Writer MAT****A DVD-RAM UJ-820S running

1:07:44 PM #4 ISO9660GEN -11 File geniso.cpp, Line 3309
First writeable address = 0 (0x00000000)

1:07:45 PM #5 Text 0 File Burncd.cpp, Line 3233
Turn on Disc-At-Once, using DVD media

1:07:45 PM #6 Text 0 File DlgWaitCD.cpp, Line 270
Last possible write address on media: 2295103 (510:01.28, 4482MB)
Last address to be written: 2295087 (510:01.12, 4482MB)

1:07:45 PM #7 Text 0 File DlgWaitCD.cpp, Line 282
Write in overburning mode: NO (enabled: CD)

1:07:45 PM #8 Text 0 File DlgWaitCD.cpp, Line 2483
Recorder: MAT****A DVD-RAM UJ-820S, Media type: DVD+R
Disc Manufacturer ID: RICOHJPN, Media Type ID: R02, Product revision number: 3
Disc Application Code: 0, Extended Information Indicators: 3

1:07:45 PM #9 Text 0 File DlgWaitCD.cpp, Line 448
>>> Protocol of DlgWaitCD activities: <<<
=========================================

1:07:45 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 838
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2295088 (2295088) = #2295088/510:1.13
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2295088 blocks [MAT****A DVD-RAM UJ-820S]
--------------------------------------------------------------

1:07:45 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 1051
Prepare recorder [MAT****A DVD-RAM UJ-820S] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4700340224, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep_______ ___
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
2295088 | lead-out | 1 | 0x41 | 0x00

1:07:46 PM #12 Phase 24 File dlgbrnst.cpp, Line 1832
Caching of files started

1:10:32 PM #13 Text 0 File Burncd.cpp, Line 4122
Cache writing successful.

1:10:32 PM #14 Phase 25 File dlgbrnst.cpp, Line 1832
Caching of files completed

1:10:32 PM #15 Phase 36 File dlgbrnst.cpp, Line 1832
Burn process started at 2.4x (3,324 KB/s)

1:10:33 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 2661
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

1:10:33 PM #17 Text 0 File Cdrdrv.cpp, Line 8892
---- DVD Structure: Physical Format Information (00h) ----
Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD+R (10), Part Version: 1.0x (1)
Disc Size: 120 mm, Maximum Rate: <not specified=""> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26053F h
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Disc Application Code: 0 / 0 h
Extended Information indicators: 3 h
Disc Manufacturer ID: RICOHJPN
Media type ID: R02
Product revision number: 3
Number of Physical format information bytes in use in ADIP up to byte 63: 56
Media Specific [16..63]:
00 00 03 52 49 43 4F 48 - 4A 50 4E 52 30 32 03 38 ...RICOHJPNR02.8
23 54 37 18 00 3E 6E 00 - 70 62 15 15 0B 0B 08 08 #T7..>n.pb......
01 19 1B 0B 0B 0E 0F 01 - 00 00 00 00 00 00 00 00 ................

1:10:33 PM #18 Text 0 File DVDPlusRW.cpp, Line 659
Start write address at LBA 0
DVD high compatibility mode: Yes

1:11:04 PM #19 Text 0 File Cdrdrv.cpp, Line 1288
13:11:04.179 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:11:41 PM #20 Text 0 File Cdrdrv.cpp, Line 1288
13:11:41.142 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:11:41 PM #21 Text 0 File Cdrdrv.cpp, Line 1288
13:11:41.392 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:11:41 PM #22 Text 0 File Cdrdrv.cpp, Line 1288
13:11:41.422 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:11:41 PM #23 Text 0 File Cdrdrv.cpp, Line 1288
13:11:41.522 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:11:46 PM #24 Text 0 File Cdrdrv.cpp, Line 1288
13:11:46.099 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:11:48 PM #25 Text 0 File Cdrdrv.cpp, Line 1288
13:11:48.062 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:11:48 PM #26 Text 0 File Cdrdrv.cpp, Line 1288
13:11:48.242 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:11:48 PM #27 Text 0 File Cdrdrv.cpp, Line 1288
13:11:48.272 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:12:00 PM #28 Text 0 File Cdrdrv.cpp, Line 1288
13:12:00.720 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:12:00 PM #29 Text 0 File Cdrdrv.cpp, Line 1288
13:12:00.820 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:12:00 PM #30 Text 0 File Cdrdrv.cpp, Line 1288
13:12:00.920 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:12:02 PM #31 Text 0 File Cdrdrv.cpp, Line 1288
13:12:02.042 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:12:04 PM #32 Text 0 File Cdrdrv.cpp, Line 1288
13:12:04.455 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:12:04 PM #33 Text 0 File Cdrdrv.cpp, Line 1288
13:12:04.566 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:12:14 PM #34 Text 0 File Cdrdrv.cpp, Line 1288
13:12:14.340 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:12:16 PM #35 Text 0 File Cdrdrv.cpp, Line 1288
13:12:16.222 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:12:16 PM #36 Text 0 File Cdrdrv.cpp, Line 1288
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1:12:17 PM #37 Text 0 File Cdrdrv.cpp, Line 1288
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1:12:20 PM #38 Text 0 File Cdrdrv.cpp, Line 1288
13:12:20.318 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:12:20 PM #39 Text 0 File Cdrdrv.cpp, Line 1288
13:12:20.358 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:12:20 PM #40 Text 0 File Cdrdrv.cpp, Line 1288
13:12:20.388 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:12:20 PM #41 Text 0 File Cdrdrv.cpp, Line 1288
13:12:20.418 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:12:29 PM #42 Text 0 File Cdrdrv.cpp, Line 1288
13:12:29.251 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:12:41 PM #43 Text 0 File Cdrdrv.cpp, Line 1288
13:12:41.188 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:12:42 PM #44 Text 0 File Cdrdrv.cpp, Line 1288
13:12:42.801 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:13:20 PM #45 Text 0 File Cdrdrv.cpp, Line 1288
13:13:20.915 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:13:23 PM #46 Text 0 File Cdrdrv.cpp, Line 1288
13:13:23.008 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:13:23 PM #47 Text 0 File Cdrdrv.cpp, Line 1288
13:13:23.229 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:13:38 PM #48 Text 0 File Cdrdrv.cpp, Line 1288
13:13:38.020 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:13:44 PM #49 Text 0 File Cdrdrv.cpp, Line 1288
13:13:44.369 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:13:50 PM #50 Text 0 File Cdrdrv.cpp, Line 1288
13:13:50.067 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:13:55 PM #51 Text 0 File Cdrdrv.cpp, Line 1288
13:13:55.155 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:14:08 PM #52 Text 0 File Cdrdrv.cpp, Line 1288
13:14:08.914 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:14:18 PM #53 Text 0 File Cdrdrv.cpp, Line 1288
13:14:18.789 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:14:34 PM #54 Text 0 File Cdrdrv.cpp, Line 1288
13:14:34.301 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:14:34 PM #55 Text 0 File Cdrdrv.cpp, Line 1288
13:14:34.471 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:14:41 PM #56 Text 0 File Cdrdrv.cpp, Line 1288
13:14:41.992 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:14:43 PM #57 Text 0 File Cdrdrv.cpp, Line 1288
13:14:43.855 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:14:47 PM #58 Text 0 File Cdrdrv.cpp, Line 1288
13:14:47.590 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:14:49 PM #59 Text 0 File Cdrdrv.cpp, Line 1288
13:14:49.573 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:15:04 PM #60 Text 0 File Cdrdrv.cpp, Line 1288
13:15:04.725 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:15:26 PM #61 Text 0 File Cdrdrv.cpp, Line 1288
13:15:26.626 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:15:34 PM #62 Text 0 File Cdrdrv.cpp, Line 1288
13:15:34.167 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:15:35 PM #63 Text 0 File Cdrdrv.cpp, Line 1288
13:15:35.970 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:15:54 PM #64 Text 0 File Cdrdrv.cpp, Line 1288
13:15:54.156 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:15:54 PM #65 Text 0 File Cdrdrv.cpp, Line 1288
13:15:54.336 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:15:54 PM #66 Text 0 File Cdrdrv.cpp, Line 1288
13:15:54.406 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:16:02 PM #67 Text 0 File Cdrdrv.cpp, Line 1288
13:16:02.688 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:16:10 PM #68 Text 0 File Cdrdrv.cpp, Line 1288
13:16:10.820 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:16:15 PM #69 Text 0 File Cdrdrv.cpp, Line 1288
13:16:15.977 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:16:17 PM #70 Text 0 File Cdrdrv.cpp, Line 1288
13:16:17.720 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:16:20 PM #71 Text 0 File Cdrdrv.cpp, Line 1288
13:16:20.514 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:16:26 PM #72 Text 0 File Cdrdrv.cpp, Line 1288
13:16:26.833 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:16:28 PM #73 Text 0 File Cdrdrv.cpp, Line 1288
13:16:28.445 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:16:29 PM #74 Text 0 File Cdrdrv.cpp, Line 1288
13:16:29.366 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:16:33 PM #75 Text 0 File Cdrdrv.cpp, Line 1288
13:16:33.032 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:16:34 PM #76 Text 0 File Cdrdrv.cpp, Line 1288
13:16:34.884 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:16:36 PM #77 Text 0 File Cdrdrv.cpp, Line 1288
13:16:36.016 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:16:47 PM #78 Text 0 File Cdrdrv.cpp, Line 1288
13:16:47.623 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:16:57 PM #79 Text 0 File Cdrdrv.cpp, Line 1288
13:16:57.096 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:17:31 PM #80 Text 0 File Cdrdrv.cpp, Line 1288
13:17:31.926 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:17:38 PM #81 Text 0 File Cdrdrv.cpp, Line 1288
13:17:38.426 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:17:39 PM #82 Text 0 File Cdrdrv.cpp, Line 1288
13:17:39.527 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:17:41 PM #83 Text 0 File Cdrdrv.cpp, Line 1288
13:17:41.150 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

1:17:43 PM #84 Text 0 File Cdrdrv.cpp, Line 1288
13:17:42.992 - MAT****A DVD-RAM UJ-820S\H1 T0 : Queue again later

Log too long, continued in the next post.
</not></atapi></mat****a></atapi></mat****a>

[Lane]

1:17:47 PM #85 SCSI -400 File Cdrdrv.cpp, Line 1436
SCSI Exec, HA 1, TA 0, LUN 0, buffer 0x038C0000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x04 (KEY_HARDWARE_ERROR)
Sense Code: 0x03
Sense Qual: 0x00
CDB Data: 0x2A 0x00 0x00 0x05 0x0A 0xC0 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0xF1 0x00 0x04 0x00 0x05 0x07 0xD0 0x0A
0x00 0x29 0x00 0x00 0x03 0x00

1:17:47 PM #86 CDR -400 File Writer.cpp, Line 311
Unspecified target error

1:17:48 PM #87 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

1:17:48 PM #88 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader

1:17:56 PM #89 SCSI -1046 File Cdrdrv.cpp, Line 1182
SCSI Exec, HA 1, TA 0, LUN 0
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x30
Sense Qual: 0x05
CDB Data: 0x5B 0x01 0x05 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x05 0x00 0x00 0x00 0x00 0x0A
0x00 0x82 0x00 0x00 0x30 0x05

1:17:56 PM #90 Phase 127 File dlgbrnst.cpp, Line 1832
Generating DVD high compatibility borders

1:17:56 PM #91 Phase 129 File dlgbrnst.cpp, Line 1832
Generating DVD borders completed successfully

1:17:56 PM #92 Phase 38 File dlgbrnst.cpp, Line 1832
Burn process failed at 2.4x (3,324 KB/s)


Existing drivers:
File 'Drivers\CDRALW2K.SYS': Ver=6.2.0.132 , size=24698 bytes, created 10/23/2003 11:15:02 AM
File 'Drivers\PXHELP20.SYS': Ver=2.03.28a, size=20640 bytes, created 3/12/2005 6:28:09 AM (Prassi/Veritas driver for win 2K)
File 'Drivers\atapi.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=95360 bytes, created 8/4/2004 1:59:42 PM (Adapter driver for rec)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

This is a process in which it failed midburn. Prior to this, I'd tried to burn 4 times with different DVDs and every time, I got a power calibration error, which resulted in no writing to the discs at all.

[codajohn]

Listed in your burn log:
Recorder: <mat****a dvd-ram="" uj-820s="">Version: 1.00 - HA 1 TA 0 - 6.6.0.18

Also DMA needs to be enabled:
TOSHIBA MK8025GAS atapi Port 0 ID 0 DMA: Off

[LT. Columbo]

let's update the firmware

http://forum.rpc1.org/dl_firmware.php?download_id=2127

[Lane]

Also DMA needs to be enabled:
TOSHIBA MK8025GAS atapi Port 0 ID 0 DMA: Off

I went into the device manager for this, and checking both the Primary and Secondary IDE ports, they're listed as "DMA if applicable." Not sure what to change there. Any advice would be appreciated.

let's update the firmware
http://forum.rpc1.org/dl_firmware.php?download_id=2127

I'd be happy to, but... is there any chance you could point me toward a site that would explain how to do that? I unzipped the 1003_PN.zip file, and then double-clicked DrvLoad4Win, and I got a pop-up which said "Wrong Firmware Data file is selected." So I'm guessing it's not as simple as that.

So sorry; I've never done these things before, and I'm a real beginner in this area.

[LT. Columbo]

asus OEM? hope chewy comes around soon to help.