Need Help Desperately - Illegal Disc Error with Nero and OTHER Programs

[freelan]

Hello,

I recently sent my laptop in for repair and when it came back, the OS had been restored and suddenly, I could not burn DVDs. I can still burn CDs, but not DVD-R. I installed three different programs including Nero and SonicNow, but none work, for data and video.

Here is my log. I have spent hours trying to get help but nothing seems to work.

PLEASE Help! I plead with you!
<nerovision project="" information=""><end of="" project="" information="">
[20:03:53] NeroVision Windows XP 5.1
[20:03:53] NeroVision IA32
[20:03:53] NeroVision WinAspi: -
[20:03:53] NeroVision ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 10/26/2004 6:35:34 PM
[20:03:53] NeroVision Nero API version: 6.6.0.13
[20:03:53] NeroVision Using interface version: 6.6.0.8
[20:03:53] NeroVision Installed in: C:\Program Files\Ahead\Nero\
[20:03:53] NeroVision Application: ahead\NeroVision
[20:03:53] NeroVision Internal Version: 6, 6, 0, 13c
[20:03:53] NeroVision Recorder: <_NEC DVD+-RW ND-6500A> Version: 2.81 - HA 1 TA 0 - 6.6.0.13
[20:03:53] NeroVision Adapter driver: <atapi> HA 1
[20:03:53] NeroVision Drive buffer : 2048kB
[20:03:53] NeroVision Bus Type : default (0) -> ATAPI, detected: ATAPI
[20:03:53] NeroVision === Scsi-Device-Map ===
[20:03:53] NeroVision DiskPeripheral : TOSHIBA MK8025GAS atapi Port 0 ID 0 DMA: On
[20:03:53] NeroVision CdRomPeripheral : _NEC DVD+-RW ND-6500A atapi Port 1 ID 0 DMA: On
[20:03:53] NeroVision === CDRom-Device-Map ===
[20:03:53] NeroVision _NEC DVD+-RW ND-6500A D: CDRom0
[20:03:53] NeroVision =======================
[20:03:53] NeroVision AutoRun : 1
[20:03:53] NeroVision Excluded drive IDs:
[20:03:53] NeroVision WriteBufferSize: 83886080 (0) Byte
[20:03:53] NeroVision ShowDrvBufStat : 0
[20:03:53] NeroVision BUFE : 0
[20:03:53] NeroVision Physical memory : 1022MB (1047024kB)
[20:03:53] NeroVision Free physical memory: 674MB (690524kB)
[20:03:53] NeroVision Memory in use : 34 %
[20:03:53] NeroVision Uncached PFiles: 0x0
[20:03:53] NeroVision Use Inquiry : 1
[20:03:53] NeroVision Global Bus Type: default (0)
[20:03:53] NeroVision Check supported media : Disabled (0)
[20:03:53] NeroVision 20.6.2006
[20:03:53] NeroVision NeroAPI
[20:03:53] NeroVision 8:03:47 PM #1 Phase 111 File APIProgress.cpp, Line 276
[20:03:53] NeroVision DVD-Video files sorted
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:48 PM #2 Text 0 File Reader.cpp, Line 127
[20:03:53] NeroVision Reader running
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:48 PM #3 ISO9660GEN -11 File geniso.cpp, Line 3293
[20:03:53] NeroVision First writeable address = 0 (0x00000000)
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:48 PM #4 ISO9660GEN -11 File geniso.cpp, Line 3293
[20:03:53] NeroVision First writeable address = 0 (0x00000000)
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:48 PM #5 Text 0 File Burncd.cpp, Line 3167
[20:03:53] NeroVision Turn on Disc-At-Once, using DVD media
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:49 PM #6 Text 0 File DlgWaitCD.cpp, Line 260
[20:03:53] NeroVision Last possible write address on media: 2298495 (510:46.45, 4489MB)
[20:03:53] NeroVision Last address to be written: 2040367 (453:24.67, 3985MB)
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:49 PM #7 Text 0 File DlgWaitCD.cpp, Line 272
[20:03:53] NeroVision Write in overburning mode: NO (enabled: CD)
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:49 PM #8 Text 0 File DlgWaitCD.cpp, Line 2339
[20:03:53] NeroVision Recorder: _NEC DVD+-RW ND-6500A, Media type: DVD-R
[20:03:53] NeroVision Disc Manufacturer: SONY16 - D1
[20:03:53] NeroVision Disc Application Code: 64, Disc Physical Code: 193
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:49 PM #9 Text 0 File DlgWaitCD.cpp, Line 438
[20:03:53] NeroVision >>> Protocol of DlgWaitCD activities: <<<
[20:03:53] NeroVision =========================================
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:49 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 830
[20:03:53] NeroVision Setup items (after recorder preparation)
[20:03:53] NeroVision 0: TRM_DATA_MODE1 ()
[20:03:53] NeroVision 2 indices, index0 (150) not provided
[20:03:53] NeroVision original disc pos #0 + 2040368 (2040368) = #2040368/453:24.68
[20:03:53] NeroVision relocatable, disc pos for caching/writing not required/ required, no patch infos
[20:03:53] NeroVision -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2040368 blocks [_NEC DVD+-RW ND-6500A]
[20:03:53] NeroVision --------------------------------------------------------------
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:50 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 1043
[20:03:53] NeroVision Prepare recorder [_NEC DVD+-RW ND-6500A] for write in CUE-sheet-DAO
[20:03:53] NeroVision DAO infos:
[20:03:53] NeroVision ==========
[20:03:53] NeroVision MCN: ""
[20:03:53] NeroVision TOCType: 0x00; Session Closed, disc fixated
[20:03:53] NeroVision Tracks 1 to 1:
[20:03:53] NeroVision 1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4178673664, ISRC ""
[20:03:53] NeroVision DAO layout:
[20:03:53] NeroVision ===========
[20:03:53] NeroVision __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep_______ ___
[20:03:53] NeroVision 0 | lead-in | 0 | 0x41 | 0x00
[20:03:53] NeroVision 0 | 1 | 0 | 0x41 | 0x00
[20:03:53] NeroVision 0 | 1 | 1 | 0x41 | 0x00
[20:03:53] NeroVision 2040368 | lead-out | 1 | 0x41 | 0x00
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:51 PM #12 Phase 24 File APIProgress.cpp, Line 276
[20:03:53] NeroVision Caching of files started
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:51 PM #13 Text 0 File Burncd.cpp, Line 4051
[20:03:53] NeroVision Cache writing successful.
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:51 PM #14 Phase 25 File APIProgress.cpp, Line 276
[20:03:53] NeroVision Caching of files completed
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:51 PM #15 Phase 36 File APIProgress.cpp, Line 276
[20:03:53] NeroVision Burn process started at 2.4x (3,324 KB/s)
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:51 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 2609
[20:03:53] NeroVision Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:51 PM #17 Text 0 File DVDR.cpp, Line 2267
[20:03:53] NeroVision Recording mode: Sequential Recording Mode
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:51 PM #18 Text 0 File Mmc.cpp, Line 21469
[20:03:53] NeroVision Set BUFE: JustLink -> ON
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:51 PM #19 Text 0 File DVDR.cpp, Line 2421
[20:03:53] NeroVision Start write address at LBA 0
[20:03:53] NeroVision DVD high compatibility mode: Yes
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:51 PM #20 Text 0 File Cdrdrv.cpp, Line 8438
[20:03:53] NeroVision ---- DVD Structure: Physical Format Information (00h) ----
[20:03:53] NeroVision Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
[20:03:53] NeroVision Book Type: DVD-R (2), Part Version: 5
[20:03:53] NeroVision Disc Size: 120 mm, Maximum Rate: <not specified=""> (F h)
[20:03:53] NeroVision Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
[20:03:53] NeroVision Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
[20:03:53] NeroVision Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
[20:03:53] NeroVision End Physical Sector Number of Data Area: 26127F h
[20:03:53] NeroVision End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
[20:03:53] NeroVision Data in Burst Cutting Area (BCA) does not exist
[20:03:53] NeroVision Start sector number of the current Border-Out: 2FE10 h
[20:03:53] NeroVision Start sector number of the next Border-In: 2FFA0 h
[20:03:53] NeroVision Media Specific [16..63]:
[20:03:53] NeroVision 00 60 00 10 20 30 40 50 - 00 00 00 21 00 00 00 00 .`...0@P...!....
[20:03:53] NeroVision 00 02 FE 10 00 02 FF A0 - 00 00 00 00 00 00 00 00 ................
[20:03:53] NeroVision 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:51 PM #21 SCSI -1046 File Cdrdrv.cpp, Line 1182
[20:03:53] NeroVision SCSI Exec, HA 1, TA 0, LUN 0
[20:03:53] NeroVision Status: 0x04 (0x01, SCSI_ERR)
[20:03:53] NeroVision HA-Status 0x00 (0x00, OK)
[20:03:53] NeroVision TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
[20:03:53] NeroVision Sense Key: 0x02 (KEY_NOT_READY)
[20:03:53] NeroVision Sense Code: 0x30
[20:03:53] NeroVision Sense Qual: 0x11
[20:03:53] NeroVision CDB Data: 0x53 0x00 0x00 0x00 0x00 0x00 0x1F 0x22 0x30 0x00 0x00 0x00
[20:03:53] NeroVision Sense Data: 0x70 0x00 0x02 0x00 0x00 0x00 0x00 0x0A
[20:03:53] NeroVision 0x00 0x00 0x00 0x00 0x30 0x11
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:51 PM #22 CDR -1046 File ThreadedTransferInterface.cpp, Line 1765
[20:03:53] NeroVision Illegal disc
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:51 PM #23 TRANSFER -27 File ThreadedTransferInterface.cpp, Line 1765
[20:03:53] NeroVision Could not perform start of Disc-at-once
[20:03:53] NeroVision
[20:03:53] NeroVision 8:03:52 PM #24 Phase 38 File APIProgress.cpp, Line 276
[20:03:53] NeroVision Burn process failed at 2.4x (3,324 KB/s)
[20:03:53] NeroVision
[20:03:53] NeroVision Existing drivers:
[20:03:53] NeroVision File 'Drivers\PXHELP20.SYS': Ver=2.03.16a, size=20576 bytes, created 6/10/2006 8:44:45 AM (Prassi/Veritas driver for win 2K)
[20:03:53] NeroVision Registry Keys:
[20:03:53] NeroVision HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
[20:03:53] GCHW Node added: Microsoft Kernel Wave Audio Mixer</not></atapi></end></nerovision>

[Chewy]

check with the manufacturer of the laptop for new firmware, that's part of the problem, those new sony disks aren't being recognized

[freelan]

The HP chat technicians have been trying to have but have told me to bring it back to the store for repairs. I am so frustrated because the problem was because it was brought back to the store for repairs. They reinstalled the OS and now it won't burn DVD discs. I agree the problem is not with the software or the discs, but with the firmware or the drive itself.

The manufacturer latest release shows 2.4. My version is 2.81. It seems to be the latest so I'm not sure what could be wrong.

[Chewy]

you can't go on the assumption that yours is a later frimware, been there and done that, it's a rarer oem version and probably bad

http://www.hp.com/country/us/en/support.html

try to manually find the firmware as a driver for your model

[freelan]

Hi Chewy,

Thank you so much for the replies - it is a wonderful forum you have here. I checked on the NEC site and the last firmware version they have is 2.24. Mine reads as 2.81 - which I have heard sometimes NEC renames.

The Compaq site has a firmware update but it's for the wrong drive. I'm so upset at Future Shop right now for returning my laptop in disfunctional form!

[Chewy]

well your burner is trying to burn dvd-r's at a dvd+r speed only, that's
bad bad bad

I'd ask for a 6550 under warranty

[freelan]

Hello Chewy,

Thank you again. What is the DVD + speed? It was working perfect before the OS restore but not anymore.

Has the OS restore done something to it? They did not replace the drive or anything. Are the discs I purchased defective or is it a hardware problem? I don't understand why the burner would try to burn at a speed different from before?

Thank you for your assistance!

[Chewy]

the disks(sony dvd-r 16x) are new from last summer, since compaq/HP oem'd your burner it's up to them to support newer media with firmware upgrades.

the 2.4 burn speed is only for dvd+r media

[freelan]

Thank you again Chewy for your incredible patience and insight.

I've used the Sony DVD-R before but I can't remember what speed it was. It may have been 16x as well, but it could have also been 8x. The laptop is only a year old and I purchased the discs around that time.

I am chatting with a HP technician now to see if they can get me a firmware update because I really suspect it is a firmware problem, and possibly due to a new discs. I wish I had an older disc to try.

What speed is the DVD-R supposed to burn at? Does this mean that it was trying to burn at DVD+R speed because it didn't recognize the DVD-R? All the programs I used rejected the disc as being "illegal" or "layer not supported". I'm curious to learn more about this disc burning speed no-no, so I can explain it to the technicians (who don't seem to know much).

[Chewy]

look back at the sony disks from last year, are they the same?
put a disk in and the nero info tool should give you the mid code

accepted burn speed for -R media is 2x,4x,8x etc
not 2.4

[freelan]

I will check the discs once I get home - at least I am getting somewhere with this problem, thanks to your help. Why is it that technicians aren't more like you?

Why would the burner try to burn the disc at the wrong speed? That sounds like a serious problem.

The HP Chat technician is asking me whether I have tried other discs. That's not really the problem. Sigh.

[Chewy]

if slower older disks worked then it would have to be the firmware, if they had problems then I would suspect the burner

[freelan]

Well, firmware problem or not, HP has graciously decided to send me a new burner under warranty. I am not sure if it will be a new version or not, but at least they are doing something.

They are also offering to send a prepaid box to send the defective one back too.

The only thing is I have to remove and install the drive myself - scary! All this talk of electromagnetic field worries me a bit. I don't want to zap anything.

But not a bad solution? I wonder if the firmware problem will still persist with the new drive?

[Chewy]

I will bet you 3-1 that you won't get the same drive back, let's hope it's a
real nec, not an oem tho. The new drive should come with directions for the swap out, gosh I hate laptops.

[freelan]

I hope so too Chewy. This HP technician was fricking awesome. I have to say, the drive swap was due to your help, I think. I mentioned that the newer media wasn't being supported, needed new firmware, etc. I really hope it's not an OEM either (wow, I am learning a lot of new terms with this mess).

She sent me a manual for the swap and it looks pretty easy, it's the environment stuff that gets me worried but it is better than dealing with the store. Their service warranty sucks. They sent it back with this problem (that didn't exist anymore) and then refused to pick it up and courier it back for repairs. I ended up yelling at them last night and they agreed to a one way courier, but I will try this drive swap first to see if it works.

I assume firmware won't be a problem with a new drive, but what do I know? Nothing!

I also hate laptops. I love my Desktop. The sad thing is it has no DVD burner, which is why I am trying to use this one (my friend is out of the country for a year). Bah!