DVD Drive not playing any DVDs - help

[TomEdwards]

My DVD burner / reader isnt playing any DVD. It plays CD for installing software etc but no DVDs. If you put a DVD if you click on the drive in My Computer nothing happens. I have the most up to date Firmware. Help me please!

[fuzzball2001]

i h av a similar prob my drive burns cds and dvds but certain burnt cds and dvds cant be read and even some software cds dont work??? but it burns dvds and reads most cds so im satifide lol im building a NES PC so i only have to put up with it for proly a year.

[ashes]

@TomEdwards

Hi!

If it was working properly before it may be that the laser is dirty or out of alignment. It may have two lasers, one for CDs and one for DVDs.

Try running a DVD/CD cleaning disc on it.

[jill t]

My DVD burner / reader isnt playing any DVD. It plays CD for installing software etc but no DVDs. If you put a DVD if you click on the drive in My Computer nothing happens. I have the most up to date Firmware. Help me please!

Have you actually had it playing DVD's at any stage or is it a new burner?

[TomEdwards]

i have been able to play DVDs before, but all of a sudden it doesnt play them anymore - it might have been after i reinstall windows

[blutach]

Well, ashes's advice is worth following. Buy a laser cleaning kit. They are cheap.

Regards

[TomEdwards]

i did - but when i put it in - i realised the DVD DRIVE DOESNT WORK! so the disc didnt spin therefore didnt clean the lense

[jm1647]

It plays cd's but doesn't recognize the DVD/CD cleaning media? Something weird going on here. It should. Can you read the cleaning DVD/CD in explorer?

[TomEdwards]

i when i click on the d: drive it just opens the folder but there is nothing inside.

[LT. Columbo]

sounds like the drive may be faulty....or you could also try disconnecting it, then reconnect.

[blutach]

Can you follow this and post the info you see please?

Regards