Hacking or Trojan has led to DMA problems

[majestic_cheese]

Hi, new to the forum, with a really baffling situation. Maybe someone here can save me ....

Turned on my PC one morning and suddenly the Guest account appeared. I tried to shut it off, but could not initially (eventually I learned how to). Meanwhile, the Guest account was full of porn in its history folder. No one was here to put the porn in, and no one here would have anyway.

My user account (I share this PC with another person, and we each have password accounts, thank god) was no longer an admin account (it had been initially).

Many problems have resulted from this damage. I really just want to reformat the PC and start clean, but I create original video material for my job, and much of it is on my PC only (other stuff is backed up, but unfortunately I wasn’t always that good about that -- too much produced too fast, and then onto the next project -- I know, it was dumb). I want/desperately need to burn this material to DVD before I reformat.

I can’t. I tried to burn it to disc but my burning software, MyDVD, now gets a greyed "burn" button when I try to burn the files. Same goes for other software that I use to copy files to CDs. No copy function.

This apparently is due to DMA being turned off. I can’t figure out how to turn it back on. I’ve tried methods I've run into on the internet.

I learned about this due to a message from MyDVD:

"MyDVD has detected that DMA is turned off from one or more of the recording devices attached to the system. In order to successfully write to the device, DMA should be turned on, refer to your operating system manual or use Windows Help for instructions on how to do this.”

I looked at my advanced settings in device manager and here’s what I got:

Device 0
Device type: Auto Detection (this is greyed)
Transfer Mode: DMA if available
Current Transfer Mode: Ultra DMA Mode 2

Device 1
Device type: Auto Detection
Transfer Mode: DMA if available
Current Transfer Mode: Not applicable

I’m not a PC person so I don’t really even know how to begin solving this problem. Any suggestions would be greatly appreciated. Thanks.

[Chewy]

trojan hunter

[benbryant]

Hi majestic_cheese

You can never know how bad virus or hacker has already damaged your system and sometimes the damages have gone beyond the repair. I would suggest to have a complete clean install of the windows and learn how to stop the problem from happening again

Regards

[majestic_cheese]

Hi, thanks for the quick feedback. Sorry, but is that a scanner that can help me out?

If the trojan has already set itself loose in my pc, will something like that help?

[Chewy]

worth a try

http://www.misec.net/

let us know how it works

learning to work from a hidden adm login from safe mode?

[kevdriver]

Majestic Cheese, you can try the link as Chewy has pointed out, but also, if the trojan or hack is that deep set into your puter perhaps you should consider a complete OS reinstall. Wipe everything out including the offending hack and start fresh over again. Install a good anti-virus and firewall program. If running windows OS make sure all the updates are up to date. Hope this kinda helps you out mate......... cheers

[blutach]

How long ago did this happen? You may want to try a system restore (although admin privileges may be necessary).

And get the spyware out - Chewy has recommended Trojan Hunter (trial for a month), M$ also has the free Windows Defender, there's adaware and Spybot Search & Destory. But on top of all this (most of which I use regularly) is the mighty HijackThis - freeware - will kill any nasties.

Regards

[Chewy]

I saw a few posts this last week, this must be a doozy. Wonder what it's called.

[majestic_cheese]

Thanks, I tried Trojan Hunter, but it came up blank. (It found mywebsearch).

I really do want to scrub my PC, but I have important files I need to save, which are too large to put on any file hosting services on the internet. I really just want to get my DVD burning going again so I can do that. Any ideas on how I can get it back on?

(I tried system restore but each time I tried to do it, the PC said that the system restore failed. I have McAfee as well as spybot, spywareblaster, adaware, etc., and use them all regularly. Just ran hijackthis and it came up with no checks. )

[Chewy]

must be brand new, try going into safe mode and see if it let's you log in

[soup]

I am no expert on these & you are getting advice from the best here. So please wait until they say if this site might help.

http://safety.live.com/site/en-US/default.htm.

[blutach]

I've used it in the past, but beware the things it can throw up in cleaning your registry.

Regards

[drfsupercenter]

See if you can boot in Safe Mode. That might help.

[majestic_cheese]

I can boot into safe mode -- have done it many times since the attack. What should I do from there?

[anonymez]

system restore (or run anti-virus/spyware/adware/trojan), back up all data you need, then format & clean install pronto