Don't Use Google Checkout!

[TNT]

I just wanted to relay an experience I just had.

As some of you may know, I was interested in an external HD and I placed an order at buy.com. I've ordered from them many times before and I've never had a problem. They had this offer for $10 off if you use google checkout which is a new service they're trying. So I figured what the heck. I placed the order and a couple of days later, I received an e-mail from google telling me that buy.com cancelled my order. They didn't tell me why they cancelled the order. I called buy.com and found out that it was google that cancelled my order. To make matters worse, the price has gone up by $20 since I placed the order, and buy.com won't honor the price when I placed my order. They say I have to order on-line.

SO, not only did I not get my product, I missed out on a great price because of google checkout. I would recommend that you guys stay away. Google doesn't have a telephone number (If they do, it's EXTREMEY well hidden) to field complaints. I'm extremely upset with them.

[mill]

Thanks for the heads up TNT, Guess Google to busy counting there millions

[jm1647]

Google doesn't have a telephone number (If they do, it's EXTREMEY well hidden) to field complaints. I'm extremely upset with them.

I found a phone number for google listed here

http://www.google.co.uk/contact/

Google Inc.
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

Tel: +1 (650) 253 0000
Fax: +1 (650) 618 1499


hmm and just found this listed

http://www.google.com/contact/

Google Inc.
1600 Amphitheatre Parkway
Mountain View, CA 94043
phone: (650) 253-0000
fax: (650) 253-0001

[TNT]

Thanks.

After pushing a bunch of buttons I got "Google does not provide live customer support at this time. . ." Go to the website blah blah blah.

The only other number that I got was 866-2google which is just for advertising.

They really don't want to talk to you.

I tried listing my wife's business on google, and it is literally as bad as dealing with a governmental agency. Actually, I take that back. At least you can talk to an uncaring person at the DMV (Dept of Motor Vehicles).

[jm1647]

Thanks.

After pushing a bunch of buttons I got "Google does not provide live customer support at this time. . ." Go to the website blah blah blah.

The only other number that I got was 866-2google which is just for advertising.

They really don't want to talk to you.

I tried listing my wife's business on google, and it is literally as bad ad dealing with a governmental agency. Actually, I take that back. At least you can talk to an uncaring person at the DMV (Dept of Motor Vehicles).

here is another number from here

http://gethuman.com/us/

Google dial 650‑623‑4000 Press 0 to get a human

Good Luck!!!!

[TNT]

Thanks jm1647,

I called them and I got to a person whose job was basically to direct calls and tell everybody else that you have to e-mail the specific department. They just don't have telephone customer support.

I did e-mail them but so far, nothing.

It's very frustrating when you can't physically talk to someone.

[AlienX69]

It's very frustrating when you can't physically talk to someone.

The ones that get me is when you do get a live person nad they are in another country and English is not the primary lang .... got one once and I couldn't understand a word he was saying ....

[jm1647]

Thanks jm1647,

I called them and I got to a person whose job was basically to direct calls and tell everybody else that you have to e-mail the specific department. They just don't have telephone customer support.

I did e-mail them but so far, nothing.

It's very frustrating when you can't physically talk to someone.

A company as big as google oughta have live 24/7 toll free support, now that they are more than a search engine and free email. Especially with this google checkout thing where they are going to be handling peoples money.

Ah well at least ya got to a human It was worth a shot.
Maybe your local Better Business Bureau can get their attention?

[TNT]

At this point, I'm just happy they didn't charge me for anything. Just not worth the hassle if you ask me. Thanks for all your help though.

[TNT]

As expected I got a form letter from google suggesting that I ask buy.com. It's really sad.

[jm1647]

As expected I got a form letter from google suggesting that I ask buy.com. It's really sad.

No problem with the help

Yep, what a shame !!!