TMPGEnc plus still has no audio ^;-((

[Suzie]

Here I am working my sweet self into a sweat, and nothing works.
I am a Video engineer working with avid xpress - and for the last six months I've exported my sequence as a mov file to my desktop - loaded the mov file - and I mean only the movfile into TMPGEnc and asked it to please create some nice mpeg2 files for our intranet television and dvd-burning. I use the dvd pal setting.It has been working perfectly.
Until i updated my computer and bought - not downloaded for free but actually BOUGHT new version of TMPGEnc plus. I get very nice video thank you. I get very nice audio thank you too. But they are separate - and never the twain shall meet. I've tried everything - and still no audio on my mpeg2 files. Sorenson creates mpeg2 files with audio from the mov file. I tried your solution fron FAQ with lots of hope in mmy heart buT NO
What is wrong please...
Suzie

[LT. Columbo]

do you have the quicktime plugin installed?

[Suzie]

Tmpgenc No Sound And The Tale Goes On

Do you mean the QT-reader? Yes, I do.
And the AC# audio plug in. yes thank you.
I have contacted TMPGenc yesterday, and the sent me a new link to download from. I'm a little hopeful now or is that due to fontex???
thank you for your interest.
Suzie