ok so i finally convinced my Japanese friend to watch a movie in english with Japanese subtitles instead of a dubbed version and stardust is the one he chose but when i try to subtitle it in japanese with media subtitler for him the subtitle turns from this あるとき哲学者が尋ねた: to this ‚‚é‚Æ‚«“NÅ wŽÒ‚ªÂq‚Ë‚½ÂF why? and how do i fix it? i think its because my computer can't read Japanese but im not sure help! and keep the solution simple please 
thank you

thank you