Disc not recognized

[db11573]

Been lurking for a while but have a major problem I think and need help. I have backed up many DVD's with no problem when all of the sudden by DVD drive doesn't even recognize there is a disc in it. It will recognize backed up discs. Problems are occuring specifically with Bad News Bears, Sky High, and Valiant. Not sure if this belongs in another forum or not just need help. Pleeaaaseee!!!

[Chewy]

Is it all factory movies(even old ones)?

[db11573]

brand new out of the box. Previous backups contain a wide variety from Oldies to New Releases.

[Chewy]

does your burner see older factory movies?

[db11573]

Seldom had problems with any movies old or new. Occasional cleaning always remedied the problem.

[db11573]

drive is an hp dvd writer 300n

[Chewy]

does your burner see older factory movies now still????????

[db11573]

yes put in old copy of grease and showed and played fine.

[Chewy]

new movies may be problematic, search the forums for them

[db11573]

I have and have not found any instance in which the Drive wouldn't even recognize a disc was there. Thought it could be some type of settings problem.

[LT. Columbo]

I have and have not found any instance in which the Drive wouldn't even recognize a disc was there.

there is half a billion. what about a possible firmware update? or cleaning/polishing of the discs at fault? are they in pristine condition, or do they have any noticeable damge/scratches on them"?

[db11573]

Tried that and the latest was 3.2 which is what I am running.

[LT. Columbo]

ok, yes i see 3.2 is the latest. what about the condition of the discs?

[db11573]

brand spanking new unwrapped from the box and put directly to the drive.

[LT. Columbo]

my mistake, i see you said that already. been a LONG day on the job

heck, if it was me i'd return them and tellem the discs are buggered, get replacements and see what happens. you have nothing to lose. worth a try , right?