RMA'd BenQ still hangs PC up -PC guru's pls help

[lemonyx]

Well this is the 2nd dr that I have received from Newegg (BenQ DW1655ls) after returning the first one and it's doig the same thing. It won't burn, Img burn starts, you can see the log on the bottom writing lead in, but nothing else. Won't reve up. I have it jumpered, the BenQ as the master and the Nec 3550A as the slave. I got the Nec after I rma'd the Ben Q and needed another burner. BTW, the Nec works just great, burning so far, fast for me, faster than the old Pioneer A07d that died not too long ago.

Can it be another DOA BenQ or can it be a compatability problem with the PC??

I'm ready to send this back and get another Nec 3550. Any ideas please

tia



Nero InfoTool 2.21
Drive Information
------------------
Drive : BENQ DVD LS DW1655
Type : DVD±R/RW DL Recorder
Firmware Version : BCDB
Buffer Size : 2 MB
Date : ?
Serial Number : KW91609400SC0
Vendor Specific : KW91609400SC0
Drive Letter : H:\
Location : 0:0
Mechanism : Tray
Read Speed : 48 X
Write Speed : 48 X
Read CD Text : Yes
Return C2 Pointers : No
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read DVD+R DL : Yes
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes
Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD+R DL : Yes
Write DVD-RAM : No
Buffer Underrun Protection : Yes
Mount Rainier : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96
Region Protection Control : RPC II
Region : 1
Changes User : 4
Changes Vendor : 4
Disc Information (H:\)
-------------------
Type : - no disc inserted -

Drive Information
------------------
Drive : _NEC DVD_RW ND-3550A
Type : DVD±R/RW DL Recorder
Firmware Version : 1.Y5
Buffer Size : 2 MB
Date : ?
Serial Number : 615KF23S211
Vendor Specific : 05093000BT-LIGGY
Drive Letter : I:\
Location : 0:1
Mechanism : Tray
Read Speed : 48 , 40 , 32 , 24 , 20 , 16 , 10 , 8 , 4 X
Write Speed : 48 , 40 , 32 , 24 , 16 , 8 X
Read CD Text : Yes
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read DVD+R DL : Yes
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes
Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD+R DL : Yes
Write DVD-RAM : No
Buffer Underrun Protection : Yes
Mount Rainier : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 96, RAW DAO 96
Region Protection Control : RPC I
Region : All
Changes User
Changes Vendor
Disc Information (I:\)
-------------------
Type : - no disc inserted -

Interface Information
---------------------
Adapter 1
---------
Description : Primary IDE Channel
Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver
Attached Devices
Description : Master: BENQ DVD LS DW1655
Type : CD-Rom Drive
DMA : On
Autorun : On
Description : Slave: _NEC DVD_RW ND-3550A
Type : CD-Rom Drive
DMA : On
Autorun : On
Adapter 2
---------
Description : Secondary IDE Channel
Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver
Attached Devices
Description : Master: WDC WD800JD-98LUX0
Type : Disk Drive
DMA : On
Adapter 3
---------
Description : Primary IDE Channel
Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver
Attached Devices
Adapter 4
---------
Description : Secondary IDE Channel
Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver
Attached Devices
Description : Master: WDC WD1200JB-00GVA0
Type : Disk Drive
DMA : On
Description : Slave: WDC WD1200JB-00GVA0
Type : Disk Drive
DMA : On
Adapter 5
---------
Description : WinXP Promise SATA378 (tm) IDE Controller
Driver
Description : system32\DRIVERS\ulsata.sys
Company : Promise Technology, Inc.
Version : 1.00.0.26
Description : Promise Ultra/Sata Series Driver for WinXP
Attached Devices
Description : ID 7 (0): Promise SATA Console 1.00
Type : Disk Drive
Adapter 6
---------
Description : Intel(R) 82801EB USB Universal Host Controller - 24DE
Driver
Description : system32\DRIVERS\usbuhci.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : UHCI USB Miniport Driver
Attached Devices
Description : Genesys CF USB Reader USB Device
Type : Disk Drive
Description : Genesys SM USB Reader USB Device
Type : Disk Drive
Description : Genesys SD USB Reader USB Device
Type : Disk Drive
Description : Genesys MS USB Reader USB Device
Type : Disk Drive

Software Information
--------------------
Operating System : Windows XP Professional (5.01.2600 Service Pack 2)
DirectX : DirectX 9.0c
Description : Nero Burning ROM
Version : 6, 3, 1, 10
Company : Ahead Software AG
Version Check : Ok
Description : Nero StartSmart
Version : 1, 0, 1, 12
Company : Ahead Software AG
Description : NeroVision Express
Version : 2,1,2,8
Company : Ahead Software AG
Description : Nero ShowTime
Version : 1, 5, 0, 20
Company : Ahead software AG
Description : Nero Recode 2
Version : 2, 0, 0, 17
Company : Ahead Software AG
Description : Cover Designer
Version : 2, 3, 0, 5
Company : Ahead Software AG
Description : Nero BackItUp Application
Version : 1, 2, 0, 10
Company : Ahead Software AG

Hardware Information
--------------------
CPU : Intel Xeon 2800 MHz
Bus Speed : 200 MHz
Motherboard : ASUSTek PC-DL
System : ASUS Canterwood+ICH5
BIOS : Phoenix ASUS PC-DL ACPI BIOS Revision 1009
Memory : 2048 MB
Sound : SoundMAX Digital Audio
Video : RADEON 9200 SE Family (Microsoft Corporation)

[locoeng]

A log from Imgburn could prove useful.

[lemonyx]

That would be nice as well but I can't do anything when I try to burn using the BenQ. When I try to close out a window, it just sits there and looks at me. I wait for a couple of minutes (shouldn't have to) and then I push the reset button. The Nec is burnig as I type this - ??????? so that works.

[locoeng]

Multitasking is a No-No...LOL

Chewy or some others should be by shortly with some answers.

[lemonyx]

Sorry, I should have said, when it doesn't burn after 5mins I try to abort the burn and it doesn't do anything. When I try to close out a window, it just sits there and looks at me. I wait for a couple of minutes (shouldn't have to) and then I push the reset button.

[lemonyx]

Here's a Imgburn log


I 16:14:12 ImgBurn Version 1.2.0.0 started!
I 16:14:12 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 2)
I 16:14:12 Initialising SPTI...
I 16:14:12 Searching for SCSI / ATAPI devices...
I 16:14:21 Found 2 DVD±RWs!
I 16:14:37 Operation Started!
I 16:14:37 Source File: F:\DVD\1 iso\DVD.ISO
I 16:14:37 Source File Sectors: 2,201,879 (MODE1/2048)
I 16:14:37 Source File Size: 4,509,448,192 bytes
I 16:14:37 Source File Implementation Identifier: DVD Shrink
I 16:14:37 Destination Device: [0:0:0] BENQ DVD LS DW1655 BCDB (H (ATA)
I 16:14:38 Destination Media Type: DVD+R (Disc ID: RICOHJPN-R03-04) (Speeds: 4x, 8x, 12x, 16x)
I 16:14:38 Destination Media Sectors: 2,295,104
I 16:14:38 Write Mode: DVD
I 16:14:38 Write Type: DAO
I 16:14:38 Write Speed: MAX
I 16:14:38 Link Size: Auto
I 16:14:38 Test Mode: No
I 16:14:38 BURN-Proof: Enabled
I 16:14:38 Filling Buffer...
I 16:14:38 Writing LeadIn...
I 16:17:50 Abort Request Acknowledged

[Chewy]

let's start out by dotting our I's and crossing our T's

put the hard drives on the primary controller, unhook the nec and test the benq

and we may need an overclock report from everest, did the benq come with that firmware?

[NightTran]

benq is external with enclosure? nec is internal?

[lemonyx]

Chewy

The Benq is an OEM - so not sure about everest???


Benq -internal drive set as master

[Chewy]

well something is hosed about that report?
looks like the optical drives are hooked to the blue connector(primary) on your motherboard, try the benq by itself on the secondary, switch the cables

I forget all the 1655's are premium retail based, thought you might have been crossflashing them.

[lemonyx]

I was typing and the PC here at work sneezed and I couldn't finish

Anyway - one of the SATA's went out on me and then the Pioneer A07 took a dump and died. So I got the Benq to replace it. Before this, I tried to install an extra ide hd that I got for the wife's PC and I hosed my other drives. Long story short, I reinstalled everything and now the PC won't recognize the Raid even thought before it had. So now I'm running them on the ide connector. When I get home I'll double check the connector. (That's why the report looks the way it does.)

I know just enough to be dangerous.

[Chewy]

that's an advanced motherboard that I would find challenging

this is my main tool for challenges(special thanks to UNcasms)

http://www.majorgeeks.com/download4181.html

[Chewy]

here's an overclock report of my beast

--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer HOME-A4BAC1C55B (beast)
Generator bob
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2006-03-01
Time 07:21


--------[ Overclock ]---------------------------------------------------------------------------------------------------

CPU Properties:
CPU Type AMD Athlon 64
CPU Alias Venice S939
CPU Stepping DH-E3
CPUID CPU Name AMD Athlon(tm) 64 Processor 3000+
CPUID Revision 00020FF0h

CPU Speed:
CPU Clock 2519.75 MHz
CPU Multiplier 9.0x
CPU FSB 279.97 MHz (original: 200 MHz, overclock: 40%)
Memory Bus 251.97 MHz

CPU Cache:
L1 Code Cache 64 KB (Parity)
L1 Data Cache 64 KB (ECC)
L2 Cache 512 KB (On-Die, ECC, Full-Speed)

Motherboard Properties:
Motherboard ID 63-1408-000001-00101111-063005-K8T800P$A0036001_BIOS DATE: 06/30/05 17:34:14 VER: 08.00.09
Motherboard Name Asus A8V Deluxe (5 PCI, 1 AGP, 4 DDR DIMM, Audio, Gigabit LAN, IEEE-1394)

Chipset Properties:
Motherboard Chipset VIA K8T800Pro, AMD Hammer
Memory Timings 2.5-4-4-10 (CL-RCD-RP-RAS)
Command Rate (CR) 1T

SPD Memory Modules:
DIMM1: Micron Tech. 256 MB PC4000 DDR SDRAM (2.5-4-4-10 @ 250 MHz) (2.0-3-3-8 @ 200 MHz)
DIMM2: Micron Tech. 256 MB PC4000 DDR SDRAM (2.5-4-4-10 @ 250 MHz) (2.0-3-3-8 @ 200 MHz)

BIOS Properties:
System BIOS Date 06/30/05
Video BIOS Date 04/08/11
DMI BIOS Version 1014.008

Graphics Processor Properties:
Video Adapter ATI Radeon 9600 XT (RV360)
GPU Code Name RV360 (AGP 8x 1002 / 4152, Rev 00)
GPU Clock 500 MHz (original: 500 MHz)
Memory Clock 297 MHz (original: 300 MHz)

and from the sensor part these voltage values!

+3.3 V 3.38 V
+5 V 5.16 V
+12 V 12.29 V

[lemonyx]

Thanks for the link- I'll get it posted later on today, @ work right now , thanks

Yes it's a challange for me and I don't know anything big learning experience and still learning. Eventually I want to get Raid working again and get some different CPU's so it'll OC over 3.5ghz

[Chewy]

what model of power supply?
and those are dual xenon's?