DVD-R Troubles

[Chewy]

Recorder: IOMEGA DVDRW4216IND-A, Media type: DVD-R
Disc Manufacturer: SONY08 - D1
21:37:04 #18 Phase 36 File APIProgress.cpp, Line 276
Burn process started at 2.4x (3,324 KB/s)
21:37:05 #27 Phase 38 File APIProgress.cpp, Line 276
Burn process failed at 2.4x (3,324 KB/s)
Something's not quite right, I thought 2.4 burning speed was exclusively
a +PLUS R format???????
Must have been a HELLOFA virus!!!!!!!!!!!

[Taelon]

1.22 Firmawre page unavailable

http://www.nasa.com.au/documents/1.22AU.ZIP

I can't find a reference to 1.22 anywhere else

The manufacuters are still using 1.21 which I have already

IOMEGA DVDRW4216IND-A = OEM NEC ND-1300A
You could try one of these firmwares at http://www.herrie.org/firmwares/nec1300.html

good luck

[Chewy]

IOMEGA DVDRW4216IND-A = OEM NEC ND-1300A
You could try one of these firmwares at http://www.herrie.org/firmwares/nec1300.html

good luck

I googled for quite a while on this drive, I concur with Taelon,
known issues with old Iomega firmware and -R media!

Go for it!

New drives are cheap!

[NSaints]

I'm now in Scotland all week on a business trip so I can't try the firmware to see if it resolves the issue

Looks like a new drive then.....BenQ 1640
@ £29.95 this is less than what I spent on discs trying to find out which one the IOMEGA likes

http://www.gltec.co.uk/productinfo.php?id=550

[Chewy]

Nec has really improved to become the price/performance champion.

http://www.gltec.co.uk/productinfo.php?id=595

[BSpielbauer]

NSaints:

Althjough I agree you should check firmware update solutions, and also cosider possibility of hardware going bad, I would check the following...

The error I saw in your Nero log (illegal disc) is also caused (once in awhile) by a conflict which shows up on some systems if they have both Nero and Roxio installed. The Roxio component has one set of drivers which remain active even if the actual Roxio is not running, which can cause a burn to lock up and report "illegal disc." This is a longshot, it is not common, and it does not usually happen, but I have seen it occur on two systems. I just wondered if your re-install of the hard drive somehow meant that the wrong Roxio driver (the one that can cause this error) was loaded up this time.

Just a thought, to consider,

-Bruce

[Taelon]

@NSaints, I'll apologize in advance to hijacking your thread, sorry!

@BSpielbauer, I recall you mentioning the potential conflict in another thread regarding the Driver PXHELP20.SYS. I've been searching for more info about this driver since, much to my surprise, I found it on my system. I've never had RecordNow, MyDVD or any other Sonic/Roxio products on this machine.

It turns out, as you may know, that WinAmp 5.x installs the Sonic Solutions CD Burning/Ripping engine for Burning CD's. In fact there are several files that are installed by the default install to add the burning capability to Winamp 5.

Filenames:
pxsdkpls.dll (winamp dir)
px.dll | pxdrv.dll | pxmas.dll | pxwave.dll | pxwma.dll (%system% dir)
pxhelp20.sys (%system%\drivers dir) <-- device driver
pxhelp20.inf (%system%\inf dir)

Now, according to the Winamp support forums, all you need to do is Uninstall Winamp and Re-install it with the Sonic Ripping/Burning Support (under Audio File Support) unselected. Which of course appears to be nonsense since the uninstaller doesn't touch these files. But I've found out that by running the RoxiZap program http://softwareupdates.roxio.com/gm/...ls/roxizap.exe The pxhelp20.sys driver will be removed from the optical drives Load Order, However, it still is loaded by Windows at Boot time and continues to run in the background!

So my question is, do you know of a good way to remove this garbage without having to manually delete program files and registry entries? I think this info could be worthy of a FAQ if we had a relatively painless method for removing it.

[NSaints]

No probs with hi-jacking the thread...just appreciate the advice.

I don't have Roxio or every had it installed so this isn't an issue

Question about the correct config of the hardrive and the DVD drives within a system

Its this the correct config?
Hard drive - Primary Master
DVD Burner - Scondary master
DVD Drive - Secondary Slave

I think if you have the config around the other way it impairs system performance. Could be wrong though.
Again any advice appreciated

[Taelon]

I don't have Roxio or every had it installed so this isn't an issue

But your Nero log shows you have the driver, which is why BSpielbauer mentioned it.

Existing drivers:
File 'Drivers\PXHELP20.SYS': Ver=2.03.18a, size=20576 bytes, created 25/09/2005 19:58:55 (Prassi/Veritas driver for win 2K)

And I explained how it probably got on your system, although I've read that MS Digital Photo Suite also installs it.

Its this the correct config?
Hard drive - Primary Master
DVD Burner - Scondary master
DVD Drive - Secondary Slave

Yes that is the recommended setup. One other recommendation is to use a seperate powersupply line to the burner, it shouldn't be shared with harddrives, fans or anything else that draws power when you are burning.

[NSaints]

So how the hell did that get on my system....?
Honest guys I have a clean install and no Roxio

It's not part of the real player suite is it, or is it used by sony on their minidisc player utlity 'sonic stage'
Both of these music players have burner software installed as part of the utility


The plot thickens

[NSaints]

Taelon, just re-read your post sorry,

I don't have Win-amp but I do have Sonic Stage (Sony's walkman music software)
The fact that this has Sonic in the title does suggest it uses the same burning software thats part of Winamp you suggest above.....I wonder!!

Shame my PC is 400 miles away...Me in Scotland, PC in Oxford.
Hold on...........Thinking about this it's starting to make sense.Original install, DVD Shrink & Nero installed and working before 'Sonic Stage' installed...System burning correctly.Fresh install Sonic stage installed before DVD shrink and Nero.....System won't reconise DVD-Rs Therefore does the order that the software is installed contributing to the problem?

[BSpielbauer]

Taelon (and NSaints):

I agree, this Roxio versus Nero issue comes up often enough that there needs to be some sort of FAQ or a sticky which addresses it.

The driver can show up even though one has never knowingly installed a product with the name Roxio on it.

And, it can remain years after one has tried to uninstall Roxio from the system, using all of the typical routines for uninstalling software.

I was able to find this interesting link, which will download some sort of an uninstaller for the Roxio program, or the packet-writing part of the program (which I have read is where the problem really is):

http://www.microadvantage.net/downloads/zapper60.zip

The complete instructions for this that I found are from this post, which is on another (ahem) forum. I hope that I am not violating any rule by re-posting a part of this here. The following was written by ScubaPete back in December of 2004. Here is the main part of his post:


== Quoted from a post by ScubaPete, give credit to him, not to me ===

Here's a guide for Uninstalling Roxio and Nero,

"WHOAH there partner, I didn't say I wanted to get rid of Nero ~" No, you didn't. BUT if you had Nero on your PC along with Roxio then Nero almost assuredly has a corrupted file or 3. Just in case, so matters don't go "downhill," let's get everything up and running and in perfect shape. To do so, let's do a "CLEAN UNINSTALL" with Nero and then install it in perfect condition.

You say you have Roxio. Roxio is, IMO, the worst program you can have on your PC if you wish to work with DVD Video. It does it's best to trash almost every other DVD backup proggy there is except DVD Shrink. One extremely good program, Nero, is one that Roxio messes with the most. True there are a very few pple who have them both on their PC BUT by far, the vast majority of pple who have had them both on their PC's have had major headaches and have had to get rid of Roxio. As I'm sure any search through our threads will show you it's a wise decision. Even getting rid of Roxio is a problem as it weaves itself all through your system and you require a special proggy to get rid of it even after you've uninstalled it.

We're here because you've probably had trouble burning that can be traced to our archenemy Roxio CD-Creator or one of his henchmen.

The best way to rid our selves of Roxio is remove him through "Control Panel", "Add and Remove Programs".

After you've done that, I'm thinking you haven't gotten all of Roxio, actually you haven't, you need to run this -
Remove all types of Roxio tentacles and tendrils with Roxio Zapper -

Find it here: http://www.microadvantage.net/downloads/zapper60.zip

Once you've done that, reboot your PC to "flush everything out of your PC's system

Now, again, you must uninstall Nero COMPLETELY.

This will help you do a "clean" uninstall.

You must use all of Nero's Clean tools in order to do the job correctly.

They can all be found here:

Nero.com/us/631940828445001.htm" class="korostus" target="_blank">http://www.Nero.com/us/631940828445001.htm

General Clean tool
Registry cleaner and driver cleaner
InCD Clean tool

When you reinstall Nero 6 DO NOT install InCD OR if you do, turn it off in msconfig (better to not install it) it can and does cause problems with other proggys

When installing and uninstalling programs it's a good practice complete the operation with a PC reboot. It only takes a minute, help it can, hurt it won't.

Whenever you're uninstalling a program, it's a good practice to reboot your PC (even if it's not called for) to help "Flush" the program out. By the same token, when you install a program, it's a good practice to reboot your PC (even though it doesn't call for it) to help the "New" guy "Settle" it in.

Now that we've done that (I know it's a "Pain" but when it's done correctly the first time and all the steps are followed then we don't have problems AND we don't have to do it all over again.

IF YOU ALL OF THE STEPS (and didn't skip just one that "couldn't possibly" make a bit of difference) THEN, WE SHOULD BE GOOD TO GO - YIPPIEEE ! !

Now let's see how we do -

Pete

=== End of post by ScubaPete ===

-Bruce

[Chewy]

It much better to just do a clean install and never put a bunch of crappy programs on in the first place, clean tools, uninstallers, etc never do
a perfect job, most power users reinstall or ghost every 6-12 months
anyway, especially if the internet is involved.

[Taelon]

@All, To recap what I said earlier, I presently believe that running the Roxizap program (which removes the PXHELP20.SYS driver from the Optical Drives Load Order) and re-installing Nero is sufficient to resolve Nero Burning problems. However, the PXHELP20.SYS driver and all the other Sonic .DLL's are still loaded and available to Windows applications.

@NSaints, It sure sounds likely that the Sony Sonic Stage is where the Sonic Solutions CD Burning engine files came from.

@BSpielbauer, Excellent info, thanks for passing along that post by ScubaPete. I'll give that Zapper60 utility a try and check the registry before/after to see how thorough it is.

@rbrtpl, Of course what you say is true, but if we're going to try to solve the issues for newbies and non-techies we need simple tools that can resolve their issues.

List of Software known to install Sonic Solutions CD Burning engine:
MicroSoft Digital Photo Suite
Sonic Products which have Burning capabilites such as MyDVD Studio, RecordNow, etc.
Sonic Stage (Sony's walkman music software)
Winamp 5

Other Software likely to include the same Burning Engine:
All Roxio Products which have Burning capabilities such as Easy Media Creator, Roxio Toast, etc.

[NSaints]

One Happy Ending

This is what I've done since returning from my trip to Scotland

1, Removed Nero
2, Removed Sonic Stage
3, Run Roxizap software
4, Clean install of Nero
5, Installed new DVD Drive (probally not required in the end, I was after any old excuse to buy one anyway)
6, Reinstalled Sonic Stage

PC is happily burning DVD-R's once again as I write

Thanks to one and all for the solution...it's what the net was invented for!!