HELP with my Nero error message.....PLEASE

**Chewy** · 5 Dec 2007, 12:02 PM

welcome to the forum

http://www.cdrinfo.com/forum/printable.asp?m=122045

your firmware is at least 2 years old

according to this page they released a 1.0F this year

http://sony.storagesupport.com/dvdrw/firmware.htm#810a

I would update

if that doesn't help your burner may just be wore out, there is another issue, there are some problematic drivers

File 'Drivers\ADPU160M.SYS': Ver=v3.60a (Lab01_N(johnstra).010529-2218), size=101888 bytes, created 17/08/2001 3:07:32 PM
File 'Drivers\CDRALW2K.SYS': Ver=8.0.0.212 , size=9464 bytes, created 28/09/2007 11:07:50 AM
File 'Drivers\PXHELP20.SYS': Ver=3.00.56a, size=43528 bytes, created 28/09/2007 11:07:50 AM (Prassi/Veritas driver for win 2K)

we can address them if the firmware does not help

nero letting you choose a dvd+r burn speed for dvd-r is not a good sign

**todd76** · 5 Dec 2007, 01:25 PM

Originally Posted by Chewy

welcome to the forum

CDRInfo Forum

http://www.cdrinfo.com/forum/printable.asp?m=122045

your firmware is at least 2 years old

according to this page they released a 1.0F this year

http://sony.storagesupport.com/dvdrw/firmware.htm#810a

I would update

if that doesn't help your burner may just be wore out, there is another issue, there are some problematic drivers

we can address them if the firmware does not help

nero letting you choose a dvd+r burn speed for dvd-r is not a good sign

THANKS so much for the extremely quick response

......I downloaded the firmware update and it worked!!!!!!!! I was able to back-up my DVD no problem

......BUT when I tried to use the burner again it crapped out - same error message as I submitted earlier (same exact problem - stalled out after caching, right at the start of the burning process)

so - any thoughts....seems weird that it would work once. The burner is less than a year old - sure hope I dont have to ask Santa for another one already.

EDIT: the first attempt (when it worked) I could hear the burner rev'ing up before the burn process started.....it rev'd several times and then started burning. When the process fails there is no rev'ing.....it just fails (like it doesnt even try to start the burn)

EDIT #2: AND after a failed burn I cant eject the DVD....I have to reboot to open the drive

**Chewy** · 5 Dec 2007, 02:26 PM

since that's a benq 1640(sony hasn't made burners in years) and the 1640 was a great burner we might try a few extra steps, check the power and ide cables, they are in good shape, make sure the burner is the closest to the power supply(connector), try disconnecting the slave device, the sony cdburner(Uck!)

still using the original power supply?

**todd76** · 9 Dec 2007, 11:29 AM

Originally Posted by Chewy

since that's a benq 1640(sony hasn't made burners in years) and the 1640 was a great burner we might try a few extra steps, check the power and ide cables, they are in good shape, make sure the burner is the closest to the power supply(connector), try disconnecting the slave device, the sony cdburner(Uck!)

still using the original power supply?

Alright....finally got a little free time to try your suggestions.

I opened up the CPU and disconnected the CD burner....connected the DVD burner in the slot closest to the power supply (yup - still using the original).....left the CD burner disconnected....and tried using the burner again

......no luck - exact same problem as above

......so do you think I should be adding a new burner to my X-Mas list???? (it seems REALLY weird to me that the same drive will play games and burn pictures/music to a CD but won't work for DVD's)

......any more thoughts?

**Chewy** · 9 Dec 2007, 11:58 AM

well it's down to 2 items left

if it burns cd's at a fast speed then we know the power supply is strong enough to burn dvd's at a slow rate

technically, burning dvd's is a lot more complicated so that usually goes bad first

I hope you opened the tower not the cpu(processor)

but we have those problem drivers I mentioned

sonic is like a cancer, you have to cut it out completely, it goes deep in the registry

http://www.cdr-zone.com/forum/about4719.html

**todd76** · 9 Dec 2007, 12:15 PM

Originally Posted by Chewy

well it's down to 2 items left

if it burns cd's at a fast speed then we know the power supply is strong enough to burn dvd's at a slow rate

technically, burning dvd's is a lot more complicated so that usually goes bad first

I hope you opened the tower not the cpu(processor)

but we have those problem drivers I mentioned

sonic is like a cancer, you have to cut it out completely, it goes deep in the registry

http://www.cdr-zone.com/forum/about4719.html

ooops - guess I meant the tower......sorry, computers aint my forte

I ran the filter check in the link you provided.....but it really means little/nothing to me (and running the removal tool sounds a little intense as I REALLY have little idea what I am doing here)

here is what the filter check tells me:

Filter Check Tool v3.4
An Upper Filter found is: Cdralw2k
Filterdriver properties are:

An Upper Filter found is: pwd_2k
Filterdriver properties are:

An Upper Filter found is: GEARAspiWDM
Filterdriver properties are:

A Lower Filter found is: PxHelp20
Filterdriver properties are:
Name: PxHelp20
Caption: PxHelp20
Description: PxHelp20
AcceptPause: False
AcceptStop: True
DesktopInteract: False
DisplayName: PxHelp20
ErrorControl: Normal
ExitCode: 0
PathName: C:\WINDOWS\system32\Drivers\PxHelp20.sys
Version Info: 3.0.56.0
ServiceSpecificExitCode: 0
ServiceType: Kernel Driver
Started: True
StartMode: Boot
StartName:
State: Running
Status: OK
TagId: 0

A Lower Filter found is: dvd43llh
Filterdriver properties are:
Name: dvd43llh
Caption: dvd43llh
Description: dvd43llh
AcceptPause: False
AcceptStop: True
DesktopInteract: False
DisplayName: dvd43llh
ErrorControl: Normal
ExitCode: 0
PathName: C:\WINDOWS\system32\DRIVERS\dvd43llh.sys
Version Info: 3.5.0.0
ServiceSpecificExitCode: 0
ServiceType: Kernel Driver
Started: True
StartMode: Manual
StartName:
State: Running
Status: OK
TagId: 0

A Lower Filter found is: Cdr4_xp
Filterdriver properties are:
Name: Cdr4_xp
Caption: Cdr4_xp
Description: Cdr4_xp
AcceptPause: False
AcceptStop: True
DesktopInteract: False
DisplayName: Cdr4_xp
ErrorControl: Normal
ExitCode: 0
PathName: C:\WINDOWS\system32\drivers\Cdr4_xp.sys
Version Info: 8.0.0.212
ServiceSpecificExitCode: 0
ServiceType: Kernel Driver
Started: True
StartMode: System
StartName:
State: Running
Status: OK
TagId: 6

**Chewy** · 9 Dec 2007, 12:34 PM

well the safest thing to do is buy a new dvd burner but then you won't know whether it's bad or those filters are?

of course if it works(the new dvd burner) you then can pretty well conclude the old was bad

I hate this guessing and try to keep that crap off my computers

dvd43llh - Google Search

http://www.google.com/search?hl=en&q=dvd43llh&btnG=Google+Search

might just be the main culprit

**todd76** · 15 Dec 2007, 11:24 AM

Originally Posted by Chewy

well the safest thing to do is buy a new dvd burner but then you won't know whether it's bad or those filters are?

of course if it works(the new dvd burner) you then can pretty well conclude the old was bad

I hate this guessing and try to keep that crap off my computers

dvd43llh - Google Search

http://www.google.com/search?hl=en&q=dvd43llh&btnG=Google+Search

might just be the main culprit

so.....I uninstalled DVD43 and voila - all is well in DVD burning land. Thanks for your help.

HELP with my Nero error message.....PLEASE

HELP with my Nero error message.....PLEASE

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