DVD drive plays movies but won't read data

[OldpqlyR]

Hello - I have a Toshiba SD-R2002 CD/DVD combo on my laptop that performs well in all other respects but won't read data DVDs. When subjected to a data DVD the drive simply 'kick-starts' over and over. Never an error message -or any message- until I manually eject the media... then I'm told to please put a disk in.

I'm running MS/WIN-2K Pro on a T23 IBM Thinkpad. I have a gig of RAM and the latest firmware for the drive.

Colleagues that have this same drive (and I've exchanged mine with them) read just fine. They have MS/WIN-XP.
Data DVDs I butn on my Memorex + and - RW burner fair the same.

Short of rebuilding my laptop with XP, what will help me?

All help is appreciated!

[cynthia]

Hi and welcome to the forum, OldpglyR!

Your drive that can't read DVDs - is this the one your colleagues can deal with if it's installed in theirs laptops?

[OldpqlyR]

Hi, Cynthia - Yes, precisely.

[cynthia]

ASPI installed?

http://www.afterdawn.com/guides/archive/aspisetup.cfm

[OldpqlyR]

Not sure if it was already or not 'cause Adaptec said it was "up to date" but after rebooting still no read.