IMG burn gets an error and closes now everytime i use it

[Chewy]

Imgburn will not even open?

[Locutus]

that's a pretty good track record 3 people with similar problems

guides on using new features 3,711 views
imgburn 2.1 6,589 views

Hey guys! I'm out of town and will return this Saturday. First thing I'm doing when I walk in the door is scan for viruses (although I'm PRETTY sure AVG did a scan when I was home when this mess was going on).

Next, I'm going to do a spyware check. Could be the cause.

If nothing else then I'll do a system restore. HOPEFULLY that will work!

I agree with you 3 people out of whatever is not bad BUT the fact that all of a sudden 3 people or however many are having the exact same problem should tell us something.

What movies were you guys backing up? I first backed up my copy of Da Vinci Code then my copy of RV both with Sony Arcoss on them. I'm THINKING SONY has added another little deal to mess with us. Any ideas on if this can happen? System restore should work. Glad I have this site so that I can remember how long ago it was that I need to go back to restore the system.

Has anyone with this problem done a SUCCESSFUL system restore? What movies were you guys working on when the problem occured?

[LIGHTNING UK!]

Get WinDbg from the Microsoft website (search for it).

Install and run WinDbg.

Click 'File' -> 'Open Executable...'

Browse to and select the ImgBurn.exe file from 'C:\Program Files\ImgBurn\' or wherever.

It should then proceed to open.... but stop very quickly - it hasn't actually started yet, you need to click 'Debug' -> 'Go' (or just press F5).

It'll then load properly and you might get another Break instruction exception (first chance exception) in the WinDbg logging window.

Just copy + paste all that stuff so we can see where it's dying.

[Locutus]

Sounds like a plan! I'll be doing this when I return from vacation on Saturday. If not I've got some other tricks up my sleeve from talking to people like system restore to earlier date (although I'm not sure it will work). Will get back to you soon!
Thanks!

[LIGHTNING UK!]

Even though the system restore may fix it, it doesn't really help us (as in the world at large!) at finding what's causing it to suddenly stop working.

It's an odd situation to be in and I'd very much like to find out what's behind it

[Locutus]

No problem! I promise to follow through with you and post here my results on Saturday night once I do as you said.

[Locutus]

I HATE to go soooooo off topic here but... I've been talking to 4 different people who either-don't have a clue, partially have a clue, or are completely wrong.

I just need to know a few things about system recovery.

1)do you press F10 on windows xp and go from there to (safe mode I guess) recover? Or do you go to start>all programs>accessories>system tools>system restore??

2)Say I go back to Dec. 14 or something. Will I lose ALL files, information, and programs saved after that point OR will (like someone told me) it repair those programs that have errors and I won't lose anything?

I think that's all I need to know. Found the WinDBG and will get right to work on all this on Saturday night. Thanks for the help! Hope my information from that will help you guys in return!
Thanks!

[blutach]

Go start > all programs etc.

You won't lose files in my docs but nelwy installed progs and changed registry settings will be erased.

Read about system restore in windows help.

Regards

[Locutus]

Go start > all programs etc.

You won't lose files in my docs but nelwy installed progs and changed registry settings will be erased.

Read about system restore in windows help.

Regards

Cool! Thanks for the tips!

[Locutus]

Last thing and I promise to no longer "hi-jack" the thread... does system restore erase MP3's that I had placed on my computer AFTER the problems occured? Thanks!

[blutach]

It's your thread - you can't hijack it!

And the answer is no if you keep them in My Docs or a sub-folder. Read the help file.

Regards

[Chimp]

I am not sure I ran the debug appropriately, let me know if this looks right.

Microsoft (R) Windows Debugger Version 6.6.0007.5
Copyright (c) Microsoft Corporation. All rights reserved.

CommandLine: "C:\Program Files\ImgBurn\imgburn.exe"
Symbol search path is: *** Invalid ***
************************************************** **************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
************************************************** **************************
Executable search path is:
ModLoad: 00400000 00939000 image00400000
ModLoad: 7c900000 7c9b0000 ntdll.dll
ModLoad: 7c800000 7c8f4000 C:\WINDOWS\system32\kernel32.dll
ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.DLL
ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll
ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.DLL
ModLoad: 73000000 73026000 C:\WINDOWS\system32\WINSPOOL.DRV
ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll
ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll
ModLoad: 77d40000 77dd0000 C:\WINDOWS\system32\USER32.dll
ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\COMCTL32.DLL
ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
ModLoad: 763b0000 763f9000 C:\WINDOWS\system32\COMDLG32.DLL
ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll
ModLoad: 76780000 76789000 C:\WINDOWS\system32\SHFOLDER.DLL
ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.DLL
ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\OLE32.DLL
ModLoad: 77120000 771ac000 C:\WINDOWS\system32\OLEAUT32.DLL
(b98.cec): Break instruction exception - code 80000003 (first chance)
eax=00251eb4 ebx=7ffde000 ecx=00000001 edx=00000002 esi=00251f48 edi=00251eb4
eip=7c901230 esp=0012fb20 ebp=0012fc94 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
ntdll!DbgBreakPoint:
7c901230 cc int 3

Thanks again for the help.

[LIGHTNING UK!]

Thats ok for a start... however, what I wrote was important

It should then proceed to open.... but stop very quickly - it hasn't actually started yet, you need to click 'Debug' -> 'Go' (or just press F5).

It'll then load properly and you might get another Break instruction exception (first chance exception) in the WinDbg logging window.

Just copy + paste all that stuff so we can see where it's dying.

So basically, you're at the first 'stop' there and you need to click 'Debug' -> 'Go' (or just press F5).

[Chimp]

Hope this is better. It says the debugging program is still running but has been going for about 10 minutes without change. I will add any info that pops up. Let me know if this helps or if you need more. Thanks.

Microsoft (R) Windows Debugger Version 6.6.0007.5
Copyright (c) Microsoft Corporation. All rights reserved.

CommandLine: "C:\Program Files\ImgBurn\ImgBurn.exe"
Symbol search path is: *** Invalid ***
************************************************** **************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
************************************************** **************************
Executable search path is:
ModLoad: 00400000 00939000 image00400000
ModLoad: 7c900000 7c9b0000 ntdll.dll
ModLoad: 7c800000 7c8f4000 C:\WINDOWS\system32\kernel32.dll
ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.DLL
ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll
ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.DLL
ModLoad: 73000000 73026000 C:\WINDOWS\system32\WINSPOOL.DRV
ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll
ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll
ModLoad: 77d40000 77dd0000 C:\WINDOWS\system32\USER32.dll
ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\COMCTL32.DLL
ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
ModLoad: 763b0000 763f9000 C:\WINDOWS\system32\COMDLG32.DLL
ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll
ModLoad: 76780000 76789000 C:\WINDOWS\system32\SHFOLDER.DLL
ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.DLL
ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\OLE32.DLL
ModLoad: 77120000 771ac000 C:\WINDOWS\system32\OLEAUT32.DLL
(9d8.eb4): Break instruction exception - code 80000003 (first chance)
eax=00251eb4 ebx=7ffdf000 ecx=00000001 edx=00000002 esi=00251f48 edi=00251eb4
eip=7c901230 esp=0012fb20 ebp=0012fc94 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
ntdll!DbgBreakPoint:
7c901230 cc int 3
0:000> g
ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL
ModLoad: 6bd00000 6bd0d000 C:\WINDOWS\system32\SYNCOR11.DLL
(9d8.eb4): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
eax=00000000 ebx=7ffdf000 ecx=0012ffb0 edx=7c90eb94 esi=7c9118f1 edi=00011970
eip=0040180a esp=0012ffbc ebp=0012fff0 iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010246
*** ERROR: Module load completed but symbols could not be loaded for image00400000
image00400000+0x180a:
0040180a 8908 mov dword ptr [eax],ecx ds:0023:00000000=????????
0:000> g
ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\uxtheme.dll
ModLoad: 74720000 7476b000 C:\WINDOWS\system32\MSCTF.dll
ModLoad: 755c0000 755ee000 C:\WINDOWS\system32\msctfime.ime
ModLoad: 74000000 74056000 C:\WINDOWS\system32\pdh.dll
ModLoad: 74320000 7435d000 C:\WINDOWS\system32\ODBC32.dll
ModLoad: 711a0000 711a6000 C:\WINDOWS\system32\odbcbcp.dll
ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll
ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll
ModLoad: 20000000 20017000 C:\WINDOWS\system32\odbcint.dll
ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll
ModLoad: 75f80000 7607d000 C:\WINDOWS\System32\browseui.dll
ModLoad: 76bf0000 76bfb000 C:\WINDOWS\system32\PSAPI.DLL
ModLoad: 76bf0000 76bfb000 C:\WINDOWS\system32\PSAPI.DLL
ModLoad: 771b0000 7727e000 C:\WINDOWS\system32\WININET.DLL
ModLoad: 01050000 01059000 C:\WINDOWS\system32\Normaliz.dll
ModLoad: 5dca0000 5dce5000 C:\WINDOWS\system32\iertutil.dll
ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll
ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\ws2_32.dll
ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll
ModLoad: 76ee0000 76f1c000 C:\WINDOWS\system32\RASAPI32.dll
ModLoad: 76e90000 76ea2000 C:\WINDOWS\system32\rasman.dll
ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\NETAPI32.dll
ModLoad: 76eb0000 76edf000 C:\WINDOWS\system32\TAPI32.dll
ModLoad: 76e80000 76e8e000 C:\WINDOWS\system32\rtutils.dll
ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll
ModLoad: 77c70000 77c93000 C:\WINDOWS\system32\msv1_0.dll
ModLoad: 76d60000 76d79000 C:\WINDOWS\system32\iphlpapi.dll
ModLoad: 0ffd0000 0fff8000 C:\WINDOWS\system32\rsaenh.dll
ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll
ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll
ModLoad: 662b0000 66308000 C:\WINDOWS\system32\hnetcfg.dll
ModLoad: 71a90000 71a98000 C:\WINDOWS\System32\wshtcpip.dll
ModLoad: 67f00000 67f07000 C:\Program Files\America Online 9.0\idleproc.dll
ModLoad: 61410000 61534000 C:\WINDOWS\system32\urlmon.dll
ModLoad: 77b40000 77b62000 C:\WINDOWS\system32\appHelp.dll
ModLoad: 77a20000 77a74000 C:\WINDOWS\System32\cscui.dll
ModLoad: 76600000 7661d000 C:\WINDOWS\System32\CSCDLL.dll
ModLoad: 77920000 77a13000 C:\WINDOWS\system32\SETUPAPI.dll
ModLoad: 76990000 769b5000 C:\WINDOWS\system32\ntshrui.dll
ModLoad: 76b20000 76b31000 C:\WINDOWS\system32\ATL.DLL
ModLoad: 77760000 778d0000 C:\WINDOWS\System32\shdocvw.dll
ModLoad: 754d0000 75550000 C:\WINDOWS\system32\CRYPTUI.dll
ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll
ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
ModLoad: 74e30000 74e9c000 C:\WINDOWS\system32\RichEd20.dll
ModLoad: 02d50000 03015000 C:\WINDOWS\system32\xpsp2res.dll
ModLoad: 71b20000 71b32000 C:\WINDOWS\system32\MPR.dll
ModLoad: 75f60000 75f67000 C:\WINDOWS\System32\drprov.dll
ModLoad: 71c10000 71c1e000 C:\WINDOWS\System32\ntlanman.dll
ModLoad: 71cd0000 71ce7000 C:\WINDOWS\System32\NETUI0.dll
ModLoad: 71c90000 71cd0000 C:\WINDOWS\System32\NETUI1.dll
ModLoad: 71c80000 71c87000 C:\WINDOWS\System32\NETRAP.dll
ModLoad: 71bf0000 71c03000 C:\WINDOWS\System32\SAMLIB.dll
ModLoad: 75f70000 75f79000 C:\WINDOWS\System32\davclnt.dll
ModLoad: 73d70000 73d83000 C:\WINDOWS\System32\shgina.dll
ModLoad: 75970000 75a67000 C:\WINDOWS\system32\MSGINA.dll
ModLoad: 76360000 76370000 C:\WINDOWS\system32\WINSTA.dll

[Richard U]

I have the same problem, " report to Microsoft...". I thought my registry was messed up so I put in an older drive, made my main drive the slave and deleted, defragged, reformatted the drive, then reloaded my software. Using Xp home with sp2, everything worked fine intially but with the first update which was the 1.5 windows installer and another item, the same problem occurred.If you go into clean boot mode it will work again.