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When I was doing my "trial" period with Netflix, I was getting about 6 DVD's a week. As soon as my 2 week trail period was over, it went from Lamborghini fast delivery to Geo Metro speed delivery.
When I was on my trail period, I would get 3 DVD's on Monday. I would then watch them all that night and package them up and stick them in the mail box to return the next morning. Tuesday evening I would get a email from Netflix saying they had received my returns and were sending out my next DVD's. I would then receive 3 more DVD's Wednesday. That was fantastic and is the reason I joined Netflix.
After my trail period was over, return rate got super slow! The bad thing was I could return 3 movies at the same time and only 1 or 2 would get checked in and the 3rd one would get checked in like 3 days later. If I sent them all at the same time and they received the other 2, why wasn't the 3rd DVD checked in as well? I gave them the benefit of the doubt, and made a excuse for them. Well, it kept happening and happening. Now it takes a week to just to get 2 if I am lucky.
So I figured I would out smart them and test to see if they really were doing this on purpose. I sent off 3 DVD's in the same envelope (Netflix sends one envelope per DVD), and yet I know they got all 3 at the same time. But, still only 1 was checked in this time and the other 2 DVD were checked in 2 days later.
So, why do they say "Unlimited DVD Rentals" when they don't stand behind their own slogan/guarantee?
Today, I found out I wasn't the only customer they were doing that to. One guy in California took them to court over it. Read about it here.
When I was on my trail period, I would get 3 DVD's on Monday. I would then watch them all that night and package them up and stick them in the mail box to return the next morning. Tuesday evening I would get a email from Netflix saying they had received my returns and were sending out my next DVD's. I would then receive 3 more DVD's Wednesday. That was fantastic and is the reason I joined Netflix.
After my trail period was over, return rate got super slow! The bad thing was I could return 3 movies at the same time and only 1 or 2 would get checked in and the 3rd one would get checked in like 3 days later. If I sent them all at the same time and they received the other 2, why wasn't the 3rd DVD checked in as well? I gave them the benefit of the doubt, and made a excuse for them. Well, it kept happening and happening. Now it takes a week to just to get 2 if I am lucky.
So I figured I would out smart them and test to see if they really were doing this on purpose. I sent off 3 DVD's in the same envelope (Netflix sends one envelope per DVD), and yet I know they got all 3 at the same time. But, still only 1 was checked in this time and the other 2 DVD were checked in 2 days later.
So, why do they say "Unlimited DVD Rentals" when they don't stand behind their own slogan/guarantee?
Today, I found out I wasn't the only customer they were doing that to. One guy in California took them to court over it. Read about it here.
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